Release Notes: Mobile Apps

October 2018

October 8, 2018

iOS v2.11.2

Call Center | Mobile Agents can now stop and restart call recordings
When you click on a phone number, you can now choose from a list of options instead of being launched directly into a call
Various Bug & Stability Improvements

September 2018

September 7, 2018

iOS v2.11.1 updates include:

Various Bug & Stability Improvements

August 2018

August 30, 2018

iOS v2.10.9 updates include:

Mobile Favorites/Speed Dial: VIPs. MVPs. BFFs. Whatever you call them, you can now star favorite contacts in Dialpad for faster, easier access.
International Messaging: International SMS is now available for users with a US or CA Dialpad number.
Voice AI: Control Voice AI by toggling it on or off in your calls.
Various Bug & Stability Improvements

August 14, 2018

Android v4.12 updates include:

International Messaging: International SMS is now available for users with a US or CA Dialpad number
Various Bug & Stability Improvements

July 2018

July 23, 2018

Andriod v4.11 updates include:

Various Bug & Stability Improvements

July 9, 2018

iOS v2.10.8 updates include:

Flag a message: Long press on a message to flag it for later. Learn More.
Various Bug & Stability Improvements

July 7, 2018

Andriod v4.10 updates include:

Dialpad Everywhere on Andriod: Introducing Dialpad Everywhere! A feature that will let you enable quick access to call controls when multi-tasking on your device. Learn More.
Mobile Favorites/Speed Dial: VIPs. MVPs. BFFs. Whatever you call them, you can now star favorite contacts in Dialpad for faster, easier access. Learn More.
Various Bug & Stability Improvements

June 2018

June 8, 2018

iOS v2.10.7 updates include:

Call Center Agent Features: Assigned as a Call Center Agent? Now get notified when you're toggled to Off Duty plus a post-wrap up time warning on your screen. Learn more.
ServiceNow Integration: Our ServiceNow integration is now available within your iOS app. Learn more.
Zendesk Integration: Our Zendesk integration is now available within your iOS app. Learn more.
Various Bug & Stability Improvements

May 2018

May 28, 2018

iOS v2.10.6 updates include:

VoiceAI + Dialpad: Now you can toggle VoiceAI off straight from your iOS active call. Learn more.
Save Videos: Need to keep a video shared on Dialpad? Long-press on your video to select Share then Save to Videos.
Call Center Supervisor Features: Assigned as a Call Center Supervisor? Now you can view active Agent calls, toggle Agents on duty, and monitor calls with Listen In/Barge/Take Over straight from your iOS device. Learn more.
Various Bug & Stability Improvements

May 21, 2018

Android v4.9.1 updates include:

VoiceAI + Dialpad: Now you can toggle VoiceAI off straight from your Android active call. Learn more.
Flag a Message: Long press on a message to flag it for later. Learn more.
Expanded Number Prompts: Now when you tap on a new phone number not saved in Dialpad, we'll prompt you to either Call, Message, Add to Existing, or Create New.
Various Stability Improvements

March 2018

March 13, 2018

Android v4.8 updates include:

Zendesk + Dialpad: Zendesk now natively integrates with your Android app, so logging tickets, voicemails, and recordings all happen in one place. Learn more.
ServiceNow + Dialpad: With ServiceNow + Dialpad, create and log incidents straight from your Android app. Learn more.
Various Stability Improvements

February 2018

February 16, 2018

iOS v2.10.2 updates include:

Various Bug Fixes & Stability Improvements

February 7, 2018

iOS v2.9.8 updates include:

Various Bug Fixes & Stability Improvements

January 2018

January 23, 2018

Android v4.7 updates include:

Ringtone for HD Calls: Now users can choose a ringtone for inbound HD calls. Find these options in your Android settings.
Add Users to Existing Group Message: Android users will now see an option to add new users to an existing group message.
Various Bug Fixes & Stability Improvements

December 2017

December 18, 2017

iOS v2.9.6 updates include:

Quick tap numbers in VM transcripts: Tap on a number listed on your voicemail transcript to have us auto-dial out to the recipient.
Various Bug Fixes & Stability Improvements

November 2017

November 27, 2017

iOS v2.9.5 updates include:

UberConference Status: Dial into an UberConference from Dialpad and we'll display a "U" on your presence icon to give your team a head's up.
HD Calling Improvements: We've made some tweaks to our backend to increase answer times on inbound HD calls.

November 13, 2017

Android v4.6 updates include:

Various Bug Fixes & Stability Improvements

November 9, 2017

iOS v2.9.4 updates include:

Various Bug Fixes & Stability Improvements

October 2017

October 31, 2017

iOS v2.9.3 updates include:

Improved Salesforce Logging: Now you can log a note during or after a call to have it automatically logged as closed activity. Need to add notes to a previous call? Select it from the Related Call menu.
Rename Group Messages: We've added the ability to rename group messages from your iOS devices. Find this option under the group profile.
Various Bug Fixes & Stability Improvements

October 3, 2017

iOS v2.9 updates include:

Mark All as Read: Now you can dismiss multiple notifications at once from the top of your Recent conversations.
Custom Status: Update the team straight from your iOS app with a custom status.
Search Message & Transcript History: Now when you search for a keyword or phrase, we'll pull all related messages and voicemail transcriptions with the word mentioned.
Notable Bug Fixes: Transfer, Caller IDs, Call Recordings

September 2017

September 21, 2017

Android v4.5 updates include:

Mute Group Notifications: Now you can mute group notifications when viewing the profile of a group.
Merge HD Call: When a second HD call comes in, you'll now have the option to merge it with your active HD call.
Custom Status: Update the team straight from your Android with a custom status.
Log Salesforce Activity: Now when you log a note or long press on a past call, we'll automatically log it as a closed activity in Salesforce.