Release Notes: Mobile Apps

November 2018

Android v5.2 updates include:

• Various bug and stability improvements

iOS v2.11.3 updates include:

• Caller ID: Ability to select your secondary Dialpad numbers and your Outbound Caller ID
• Various bug and stability improvements

October 2018

October 31st, 2018

Android v5.1 updates include:

• Contacts | Add new shortcut: Shortcut to create new contacts for unnamed numbers in a group message.
• Various bug and stability improvements

October 18, 2018

Android v5.0 updates include:

• Call Center | Agent functionalities added: See your call centers, toggle on and off duty for a specific or all call centers.
• Call Center | Supervisor functionalities added: See your Call Centers, monitor live calls, manage your agents availability
• Caller ID: Ability to select your secondary Dialpad numbers and your Outbound Caller ID
• Various bug and stability improvements

October 8, 2018

iOS v2.11.2 updates include:

• Call Center | Mobile Agents can now stop and restart call recordings
  
  
• When you click on a phone number, you can now choose from a list of options instead of being launched directly into a call
  
  
• Various Bug & Stability Improvements 

September 2018

September 7, 2018

iOS v2.11.1 updates include: 

• Various Bug & Stability Improvements

August 2018

August 30, 2018

iOS v2.10.9 updates include:

• Mobile Favorites/Speed Dial: VIPs. MVPs. BFFs. Whatever you call them, you can now star favorite contacts in Dialpad for faster, easier access.  
  
  
• International Messaging: International SMS is now available for users with a US or CA Dialpad number.
  
  
• Voice AI: Control Voice AI by toggling it on or off in your calls.
  
  
• Various Bug & Stability Improvements

 August 14, 2018

Android v4.12 updates include:

• International Messaging: International SMS is now available for users with a US or CA Dialpad number
  
  
• Various Bug & Stability Improvements

July 2018

July 23, 2018

Andriod v4.11 updates include:

• Various Bug & Stability Improvements

July 9, 2018

iOS v2.10.8 updates include:

• Flag a message: Long press on a message to flag it for later. Learn More. 
  
  
• Various Bug & Stability Improvements

 July 7, 2018

Andriod v4.10 updates include:

• Dialpad Everywhere on Andriod: Introducing Dialpad Everywhere! A feature that will let you enable quick access to call controls when multi-tasking on your device. Learn More. 
  
  
• Mobile Favorites/Speed Dial: VIPs. MVPs. BFFs. Whatever you call them, you can now star favorite contacts in Dialpad for faster, easier access. Learn More. 
  
  
• Various Bug & Stability Improvements 

June 2018

June 8, 2018

iOS v2.10.7 updates include: 

• Call Center Agent Features: Assigned as a Call Center Agent? Now get notified when you're toggled to Off Duty plus a post-wrap up time warning on your screen. Learn more.
  
  
• ServiceNow Integration: Our ServiceNow integration is now available within your iOS app. Learn more. 
  
  
• Zendesk Integration: Our Zendesk integration is now available within your iOS app. Learn more. 
  
  
• Various Bug & Stability Improvements

May 2018

May 28, 2018

iOS v2.10.6 updates include: 

• VoiceAI + Dialpad: Now you can toggle VoiceAI off straight from your iOS active call. Learn more.
  
  
• Save Videos: Need to keep a video shared on Dialpad? Long-press on your video to select Share then Save to Videos.  
  
  
• Call Center Supervisor Features: Assigned as a Call Center Supervisor? Now you can view active Agent calls, toggle Agents on duty, and monitor calls with Listen In/Barge/Take Over straight from your iOS device. Learn more. 
  
  
• Various Bug & Stability Improvements

May 21, 2018

Android v4.9.1 updates include: 

• VoiceAI + Dialpad: Now you can toggle VoiceAI off straight from your Android active call. Learn more. 
  
  
• Flag a Message: Long press on a message to flag it for later. Learn more.
  
  
• Expanded Number Prompts: Now when you tap on a new phone number not saved in Dialpad, we'll prompt you to either Call, Message, Add to Existing, or Create New. 
  
  
• Various Stability Improvements 

March 2018

March 13, 2018

Android v4.8 updates include: 

• Zendesk + Dialpad: Zendesk now natively integrates with your Android app, so logging tickets, voicemails, and recordings all happen in one place. Learn more.
  
  
• ServiceNow + Dialpad: With ServiceNow + Dialpad, create and log incidents straight from your Android app. Learn more. 
  
  
• Various Stability Improvements
  
  

February 2018

February 16, 2018

iOS v2.10.2 updates include: 

• Various Bug Fixes & Stability Improvements

February 7, 2018 

iOS v2.9.8 updates include: 

• Various Bug Fixes & Stability Improvements
  
  

January 2018

January 23, 2018 

Android v4.7 updates include:

• Ringtone for HD Calls: Now users can choose a ringtone for inbound HD calls. Find these options in your Android settings.
  
  
• Add Users to Existing Group Message: Android users will now see an option to add new users to an existing group message. 
  
  
• Various Bug Fixes & Stability Improvements 
  
  

December 2017

December 18, 2017

iOS v2.9.6 updates include:

• Quick tap numbers in VM transcripts: Tap on a number listed on your voicemail transcript to have us auto-dial out to the recipient. 
  
  
• Various Bug Fixes & Stability Improvements
  
  

November 2017

November 27, 2017

iOS v2.9.5 updates include:

• UberConference Status: Dial into an UberConference from Dialpad and we'll display a "U" on your presence icon to give your team a head's up. 
  
  
• HD Calling Improvements: We've made some tweaks to our backend to increase answer times on inbound HD calls. 

November 13, 2017

Android v4.6 updates include:

• Various Bug Fixes & Stability Improvements
  
  

November 9, 2017

iOS v2.9.4 updates include:

• Various Bug Fixes & Stability Improvements
  
  

October 2017

October 31, 2017

iOS v2.9.3 updates include:

• Improved Salesforce Logging: Now you can log a note during or after a call to have it automatically logged as closed activity. Need to add notes to a previous call? Select it from the Related Call menu.
  
  
• Rename Group Messages: We've added the ability to rename group messages from your iOS devices. Find this option under the group profile. 
  
  
• Various Bug Fixes & Stability Improvements

October 3, 2017

iOS v2.9 updates include:

• Mark All as Read: Now you can dismiss multiple notifications at once from the top of your Recent conversations. 
  
  
• Custom Status: Update the team straight from your iOS app with a custom status.
   
• Search Message & Transcript History: Now when you search for a keyword or phrase, we'll pull all related messages and voicemail transcriptions with the word mentioned. 
  
  
• Notable Bug Fixes: Transfer, Caller IDs, Call Recordings 
  
  

September 2017

September 21, 2017

Android v4.5 updates include:

• Mute Group Notifications: Now you can mute group notifications when viewing the profile of a group.
  
  
• Merge HD Call: When a second HD call comes in, you'll now have the option to merge it with your active HD call. 
  
  
• Custom Status: Update the team straight from your Android with a custom status. 
  
  
• Log Salesforce Activity: Now when you log a note or long press on a past call, we'll automatically log it as a closed activity in Salesforce.