Call Queue FAQs

How many Agents can be assigned to a Call Queue?

200 Agents. Learn more about assigning Agents to your Call Queues

Can we ring all Agents at the same time?

No, Agents in a Call Queue are rung out individually based on whichever Agent has gone the longest without answering a call. 

Can Agents use their mobile apps to handle calls?

Yes. Once Agents have been added to a Call Queue, they'll see it displayed within their mobile apps. Call Queues on the iOS and Android apps function just like Depts.

Can Agents send messages within Call Queues?

Yes, Agents can send messages on behalf of their assigned Call Queues to customers. This feature functions just like Department messages.

Can Agents claim a caller in their Hold Queue?

No. Your Call Queue will automatically assign whichever caller has been on hold the longest to whichever Agent has been idle the longest. 

How many Call Queues can I create?

Companies on the Pro plan can create up to 25 Call Queues. There is no limit for our Enterprise plan.