Switch Productivity Suites

If your team decides to switch productivity suites (G Suite > Office 365 or vice-versa), make sure you reach out to our support team to ensure a smooth transition. 

Here's a breakdown of how it all works:

  1. Office Admin alerts our support team before and after the switch
  2. Support team deletes account on the back end
  3. Office Admin is alerted by support to create a new team account

After creating a new account, the Office Admin will have to re-invite team members, and re-set any Main Line settings and/or re-create any Departments. 

Because Dialpad accounts are authenticated with each platform, it's important to let our support team know that you've switched.

If you don't want to have to re-create your account, you can opt to have our support team switch your platform on our back end without deleting your account. This, however, will create a syncing error

What this means is that while you can still converse with a contact (message and call), any changes you make won't sync to your productivity suite. This is because while we can switch your platform, we can't switch how your pre-existing contacts were syncing. 

In the example above, Dialpad has been syncing any changes to Jason's contact info back to G Suite. When the customer switched to Office 365, Jason's sync was disrupted.

To avoid losing any changes to a contact that is no longer syncing, we suggest continuing your conversation history with your correctly synced contact (and deleting your old one). 

If your contact is saved in your G Suite/Office 365 directory, pulling them up via search will populate the correct version. If your contact isn't saved in your G Suite/Office 365 directory, you'll need to manually add them to your productivity suite or add them in Dialpad

Will we be charged for creating another account?

No - our support team will work with our billing department to ensure that your invoice is adjusted correctly.

Will we lose our numbers?

No - when our support team is working on switching platforms in the back end, we'll make sure to carry your numbers over.

Have more questions about syncing contacts? Check out this FAQ on how Dialpad syncs contact info with G Suite and Office 365.

Can we switch from G Suite/Office 365 to Open Sign Up?

Yes - our support team can take care of making that switch for you. Once your account has been switched, both the Admin and invited team members will need to create a new password for future logins. 

Keep in mind that you may experience issues with syncing contacts during this switch, like pictured above. You'll need to manually sync your contacts to have the correct contact appear in your search results while removing the contact that is no longer syncing. 

Can I switch from Open Sign Up to G Suite/Office 365?

Yes - our support team can take care of making that switch for you. Once your account has been switched, both the Admin and invited team members can use their Google or Microsoft logins to utilize our SSO feature.

Keep in mind that you may experience issues with syncing contacts during this switch, like pictured above. Once you interact with these contacts, however, they should sync to your Google or Microsoft account and the error message should be cleared.