Voicemail Issues

My Dialpad calls keep ending up in my personal device's voicemail—how do I fix this?

With our forwarding prompt, you can push Dialpad calls back to your Dialpad voicemail instead of your personal device.

If you don't want to enable a forwarding prompt you can reach out to our support team to adjust your device's waiting duration.

Why do some of my calls go straight to voicemail?

If two calls come in at exactly the same time one call will ring out to the user or operator and the other call will go straight to voicemail.

Why am I not receiving a voicemail email notification?

We will not send voicemail email notifications if there is no audio data to transcribe or the transcription consists of less than 6 characters.