Voicemail Issues

  • Updated

Are you finding some calls go straight to voicemail, or perhaps to your personal device? 

Let's take a look at these common voicemail issues, and more. 

Calls arrive on a personal device's voicemail

With our forwarding prompt, you can push Dialpad calls back to your Dialpad voicemail instead of your personal device.

If you don't want to enable a forwarding prompt you can reach out to our support team to adjust your device's waiting duration.

Calls go straight to voicemail

If two calls come in at exactly the same time one call will ring out to the User or Operator, and the other call will go straight to voicemail.

Voicemail notification isn't working

We will not send voicemail email notifications if there is no audio data to transcribe or the transcription consists of less than 6 characters.