Caller ID

Is there an Admin setting to default a specific global caller ID for the entire team?

No, not at this time.

Can I set my Department ID as my global outbound ID?

No. Only your Office Main Line, your personal number, or Block my Caller ID are available on a global personal setting.

I have a user with an Obihai User Phone and they want to change the outbound ID to a Department number. Is this possible?

No. Currently, the only way for an Obihai phone to have a Department outbound ID is to configure it as a room phone. This ensures that all the call history remains within the Department.

What happens if the outbound ID number is called back?

Calls are routed to the Main Line number and follow the routing rules set on that line. The user who initially made the call does not get the callback. 

What if I call someone internally? Does the ID show the global ID?

No. For internal calls, it will show the user's direct number.

What happens in the case where a user is part of multiple Departments?

Everything still applies. Keep in mind that setting a Department ID covers the following cases:

  1. When an Operator clicks on a Department contact
  2. When an Operator  attempts to make a new outbound call and selects the Department from the New Call flow

This ensures that the displayed ID is the one set by the Dept. Admin.

If a Department outbound ID is set, does that mean every call a user makes through the app will display that selected Department ID?

No. Setting a Department ID has no impact on an Operator's ability to dial out from their personal Dialpad number. In other words, an Operator still has the ability to dial out from their personal line if they want. 

The Department outbound ID is just to ensure that Operators use the same ID when communicating.

Does this impact the ID used for messaging?

No. The ID used for messaging for personal or Department communications is not impacted.