We know that desk phones can be a bit of a confusing topic, and we're here to help. Have a read through some common questions below.
Are all digital phones supported?
No. Digital phones that aren't SIP capable are not supported. Additionally, Obihai Adapters can only be used with analog phones.
Be sure to read our device recommendations here.
Can I use any SIP phone with Dialpad, even if it isn’t a recommended device?
We really don't recommend it and would prefer it if you didn't. Why? Because it will negatively impact the end-user experience and compromise your security. While there are a number of SIP-based IP phones on the market that may end up being compatible with Dialpad’s service, our own team has not verified nor tested these devices. That means there’s no way to ensure that you’ll get the exact experience you’re after, or be able to use all of Dialpad's amazing features. Be aware that third-party open SIP devices are considered insecure and we cannot permit international calling or e911 services on them.
Can I take my Obihai to another provider?
It'll depend on where you bought it.
Obihai's purchased from Dialpad can be brought to another provider, but keep the following in mind:
- Each device will need to go through a customization procedure
- This procedure needs to be coordinated between the Dialpad account holder and Obihai's support team (requires 1-3 business days)
Re-customization requests can be submitted to our support team.
Devices bought from a third-party can be used with any other provider with a factory reset.
Can I resell an Obihai that I purchased through Dialpad?
No. Our devices are preconfigured with firmware via Obihai Technologies, and we are unable to remove the pre-provisioned firmware on the phone.
Can I add different firmware on a desk phone purchased through Dialpad.
No, not at this time.
How come some features outlined in my Obihai, or Polycom, manual are not working?
Dialpad uses a custom configuration on Obihai/Polycom phones. Some features are "locked down", which means they are not available with our configuration.
Not all features on the phone are available when registered on the Dialpad platform. The features will be overwritten by the configuration server. Attempting to change these features will cause a reboot, and, the features will not be provisioned.
For example, programmable keys need to be provisioned as speed dial keys. If you add the name and number, the server will not overwrite. If you try to set one up as a transfer, the feature will be overwritten when the server cycles.
Why can't I set DND on room phones?
DND settings are not yet available for room phones.