Enable Click2Call with Chrome

What does the Chrome extension do? 

Our Chrome extension, sometimes referred to as our click-to-call feature, enables you to click on phone numbers on a Chrome web page and have them auto-populate in the desktop app so you can quickly and conveniently place new calls. 

Do I have to use the Chrome App in order to use the Extension?

Nope! You can use either native apps (Mac or Windows) or the Chrome App with the extension. The only requirement is using a Chrome Browser. 

What if I don't want to use the extension on certain websites?

If there are specific websites you don't want to use the extension with, you can add it to the Website Exceptions section under your extension settings. 

To access your extension settings, right-click on the extension in your Chrome browser and select Options

Why doesn't the click-to-call automatically start calling when I click on a phone number?

By default, the Chrome extension will launch a new call screen but not automatically start dialing the number. This is so you can adjust your outbound caller ID.

If you want to turn this off, right-click on the extension in your Chrome browser, select Options, and uncheck Confirm Phone Number Before Placing Calls

My extension is opening a blank tab. 

If your extension is opening a blank tab, you may just need to re-enable. Here's how:

Mac Native App

  1. Quit Chrome 
  2. Open Finder > Go > Go to folder... (or Command+Shift+G)
  3. Paste in: ~/Library/Application Support/Google/Chrome/Local State
  4. Open the local state file
  5. Search for the word, 'protocol_handler.' You should see a short reference to "dialpad": false, or "dialpad": true, . Delete those two words, including the quotation marks and trailing comma
  6. Save the file, restart Chrome, and try again

You should now be able to click-to-call via Chrome

Windows Native App

  1. Quit Chrome
  2. Click on the File Explorer icon, then select the C Drive. At the top of the file explorer field, type in users\[username]\appdata 
  3. Click on the Local folder, then click on the Google folder > Chrome folder > User Data folder
  4. Open the Local State file
  5. Search for the word, 'protocol_handler.' You should see a short reference to "dialpad": false, or "dialpad": true, . Delete those two words, including the quotation marks and trailing comma
  6. Save the file, restart Chrome, and try again

You should now be able to click-to-call via Chrome