Enable Click-to-Call with Chrome

What does the Chrome extension do? 

Our Chrome extension, sometimes referred to as our click-to-call feature, enables you to click on phone numbers on a Chrome web page and have them auto-populate in the desktop app so you can quickly and conveniently place new calls. 

Do I have to use the Chrome App in order to use the Extension?

Nope! You can use either native apps (Mac or Windows) or the Chrome App with the extension. The only requirement is using a Chrome Browser. 

What if I don't want to use the extension on a specific website?

Just right-click on the site and select Dialpad Extension > Ignore Phone Numbers for this Site

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What if certain phone #s aren't linking?

If you're running into this issue, right-click on the site and select Dialpad Extension > Link Unformatted Numbers for this Site to have our extension hyperlink phone numbers. 

What if I don't want to use the extension on multiple sites?

No problem—just follow these steps to add more than one website at a time to your exception list (meaning we won't automatically enable phone numbers for click-to-call:

  1. Navigate to chrome://extensions/
  2. Scroll down to Dialpad Extension and select Options
  3. Under Site Settings > Website Exceptions, paste in your sites (one site per line)
  4. Click Save 

What if I need to link unformatted #s on multiple sites?

No problem—just follow the steps outlined above but paste in your sites under Site Settings > Link Unformatted Numbers

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Why doesn't the click-to-call automatically start calling when I click on a phone number?

By default, the Chrome extension will launch a new call screen but not automatically start dialing the number. This is so you can adjust your outbound caller ID.

If you want to turn this off, right-click on the three-dot menu in your Chrome browser then More Tools > Extensions > Dialpad > Options > Confirm Phone Number Before Placing Call

My extension is opening a blank tab. 

If your extension is opening a blank tab, you may just need to re-enable. Here's how:

Mac Native App

  1. Quit Chrome 
  2. Open Finder > Go > Go to folder... (or Command+Shift+G)
  3. Paste in: ~/Library/Application Support/Google/Chrome/Local State
  4. Open the local state file
  5. Search for the word, 'protocol_handler.' You should see a short reference to "dialpad": false, or "dialpad": true, . Delete those two words, including the quotation marks and trailing comma
  6. Save the file, restart Chrome, and try again

You should now be able to click-to-call via Chrome

Windows Native App

  1. Quit Chrome
  2. Click on the File Explorer icon, then select the C Drive. At the top of the file explorer field, type in users\[username]\appdata 
  3. Click on the Local folder, then click on the Google folder > Chrome folder > User Data folder
  4. Open the Local State file
  5. Search for the word, 'protocol_handler.' You should see a short reference to "dialpad": false, or "dialpad": true, . Delete those two words, including the quotation marks and trailing comma
  6. Save the file, restart Chrome, and try again

You should now be able to click-to-call via Chrome