How soon after I upgrade from my free trial will I see a charge?
If on a credit card:
- Charge immediately on first payment
- Pro-rated charges are charged immediately
- Requested changes are charged at the next billing date
If on invoicing:
- Send invoice on the next 1st of the month (with 30 days to make a payment)
- Pro-rated charges made in the first month will accrue and be included on the 1st of the month bill
I'm a reseller—do I follow the same process outlined?
Yes, except that resold accounts will not have the ability to purchase more licenses from the app.
Instead of being prompted to purchase licenses, resold account holders will see an overlay message asking them to reach out to their reseller contact.
How do I tell how many user licenses I have?
Admins can navigate to Dialpad.com > Admin Settings > Office > Team to review the number of currently purchased licenses and the number of unused team licenses.
I didn't end up using this license—can I get a refund?
Unfortunately, we don't offer refunds for unused licenses. As stated in our ToS, we have a no-refund policy on annual purchases.
If you purchased a license by mistake (it happens) and reach out to us within 3 days, we're happy to issue you a refund.
Can I downgrade my account?
Of course. Just submit a request to our support team so we can start making the changes to your account.
How do I receive a tax-exempt status?
You'll just need to send our team your tax exemption certificate. We'll review the certificate and make a determination.
Please note, certificate 501(c) 3 doesn't apply to the taxes we charge, which are sales tax (in some jurisdictions) and telecom taxes. If we were ever get audited by a state the letter alone is not considered valid support to not charge you tax. We need the actual sales and use tax exemption certificate, granted by the state, to process an exemption.
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