Office 365 FAQs

Why am I seeing an error when I try to login with my Office 365 account?

If you receive an error when trying to log into Dialpad with your Office 365 account, your Office 365 Admin may not have user consent for applications enabled. 

In order to sign into Dialpad, your Admin will need to grant end users this ability, which allows them to install applications and grant access to their user resources (such as calendar, contacts, etc.). 

If you receive the error message below (or similar), your Admin may need to change this setting. Once this is done, you should no longer receive the error when trying to sign in. 

How do I turn on User Consent?

To turn on or adjust your user content, follow these steps:

  1. Get the Windows Azure AD Powershell Module. Available on TechNet.

  2. Connect to your Office 365 Tenant

    $msolcred = get-credential
    connect-msolservice -credential $msolcred

  3. Check the current settings for allowing user consent

    Get-MsolCompanyInformation | fl DisplayName,UsersPermissionToUserConsentToAppEnabled
    DisplayName : Contoso
    UsersPermissionToUserConsentToAppEnabled : False

    Note: A value of "False" indicates that users cannot consent to applications.

  4. Turn on user consent to applications

    Set-MsolCompanySettings -UserPermissionToUserConsentToAppEnabled:$true

  5. Verify that user consent to applications is turned on

    Get-MsolCompanyInformation | fl DisplayName,UserPermissionToUserConsentToAppEnabled
    Display Name : Contoso
    UsersPermissionToUserConsentToAppEnabled : True

    Note: A value of "True" indicates that users can consent to applications.

Turning on user content impacts users in the following way:

  • End users can consent to applications and allow access to their user resources such as calendar, contacts, etc.

Why can't I log into the iOS app?

You may be running into a device permissions issue. If your company is using Microsoft InTune to manage your device, be sure to tap ‘Yes’ after tapping Login with Microsoft. If your company is not using Intune, tap 'No'.

Can I remove certain sidebar integrations (Email, Documents, Calendar)?

Sure - just have your Admin contact our support team to let them know which integration you want to remove. 

Why can't I authenticate Dialpad through Office 365?

Make sure that you've been granted global admin permissions in AAD. You can check on whether or not you have these permissions (and configure them if not) in your Office 365 Admin portal or in the Azure portal

Dialpad uses the "Read and Write Directory Data" for admin permissions (Directory.ReadWrite).


What does Dialpad do with access to our Office 365 account?

When you sync with your Office 365 accounts, Dialpad will display shared emails, docs, and calendar events within your contact's profiles. 

At Dialpad, we don't take chances with your security. So while you're granting Dialpad access to your accounts, this is solely so we're able to make the API call for the sync and display.