G Suite FAQs

I can't get past the 'Are you the G Suite Admin for your Office' step during Sign Up.

Sometimes G Suite Admins can't get past this message because API access is turned off on their G Suite domain. We use the API in order to verify that you're the G Suite Admin and to access your Office user list. 

As the G Suite Admin, you can enable API access from your Google Admin console by:

  1. Signing into your Google Admin console
  2. Navigate to Security>API Reference
  3. Check 'Enable API Access'
  4. Click 'Save Changes'

Once you've re-enabled API access you should be able to continue the Dialpad signup process for your Office.

Can I remove certain sidebar integrations (Gmail, Docs, Google Calendar)?

Sure - just have your Admin contact our support team to let them know which integration you want to remove. 

What does Dialpad do with access to our G Suite account?

When you sync with your G Suite accounts, Dialpad will display shared emails, docs, and calendar events within your contact's profiles. 

At Dialpad, we don't take chances with your security. So while you're granting Dialpad access to your accounts, this is solely so we're able to make the API call for the sync and display.