Cancel a Free Trial
Decided that Dialpad isn't for you? You may cancel at any time. Contact our Support Team for assistance to cancel a free trial before it expires.
Cancel an Account
If there are 2-5 users in your Company, the Office Admin may cancel the account.
From Dialpad.com, navigate to Admin Settings > Billing > Cancel My Account.
Port Out Dialpad Numbers
Looking to port out Dialpad numbers? Before contacting your new service provider, you'll need a unique PIN number associated with your Dialpad number(s). This PIN number, along with other pieces of information such as your account number, will enable your new service provider to port over the Dialpad number(s) to their system.
Please do not cancel your Dialpad account until after the port out completes and your new service provider successfully ports in the number(s).
Navigate to dialpad.com/portout as a Dialpad Admin and follow the instructions to receive the unique PIN numbers. Enter a number in the text box, then select Get PIN Number.
Dialpad will automatically generate a PIN for that number. Keep in mind that only Dialpad numbers within your Company are eligible to be ported out.
If you have multiple numbers to port out, enter a new PIN number under 'Current Portout Numbers' and select Set Bulk PIN. Each Dialpad number that you're porting out will then share the same PIN number.
Experiencing any issues trying to cancel an account or port out numbers? Please reach out to our Support Team.
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