First, you'll need to provide the account information for your toll-free numbers and return a signed LOA to our Porting team. Please contact them directly at firstname.lastname@example.org
Similar to local number ports, we advise you to first call your current provider and confirm what information to provide Dialpad in order to port your numbers. Usually requesting a Customer Service Record (CSR) is the best way to gather all of your losing carrier's information for your port.
We want to have all the details correct the first time, as if any amendments are made after submission, the request actually restarts from the beginning, and therefore delays the entire timeline.
Check a Toll-Free Port Request Status
Toll-free ports can take 5-10 business days to process assuming no issues with the submitted LOA form. Rest assured we will keep you informed, and when your toll-free numbers port successfully, we'll send an email to the Dialpad Administrator.
Toll-Free Calling Credits
In order for your toll-free number to accept inbound calls, you will need to add calling credits to your Office account. Otherwise, you will hear an out of service message being played stating: "Sorry, but this number is currently not in service. Please try again later."
You can add calling credits by navigating to Dialpad.com > Admin Settings > Billing > Credits
Assigning your Toll-Free Numbers
Toll-Free numbers can be assigned to the following:
- Main Line
- Call Centers
Have more questions about porting? Check out our porting FAQs.