Make a Request
You'll need to provide the account information for your toll-free numbers and sign the LOA before returning to our team.
Similar to local number ports, we strongly suggest that you call your current provider and confirm what information to provide Dialpad in order to port your numbers. Usually requesting a Customer Service Record (CSR) is the best way to gather all of your losing carrier's information for your port.
Correcting information after making a request will essentially restart the process from the beginning and delay porting of your number.
Check a Request Status
Toll-free ports can take 5-10 business days to process assuming no issues with the submitted LOA form. When your toll-free numbers port successfully, we'll send an email to the Dialpad Administrator.
Toll-Free Calling Credits
In order for your toll-free number to accept inbound calls, you will need to add calling credits to your Office account. Otherwise, your calls to your toll-free number will go straight to voicemail.
You can add calling credits by navigating to Dialpad.com > Admin Settings > Billing > Call Credits
Assigning your Toll-Free Numbers
Toll-Free numbers can be assigned to the following:
- Main Line
- Call Queues
Have more questions about porting? Check out our FAQ.