Enable International Calling

International calling is available on Standard plans and above

Before your team can start placing international calls, Admins will need to enable international calling on their account as well as add calling credits. 

To get started, Admins should navigate to Dialpad.com > Admin Settings > Billing > Calling Credits. Here's where you'll see a prompt to either add calling credits or to reach out to our support team for further assistance

Confirm Credit Card

Some accounts may need to confirm a credit card before calling credits can be added. We do this as an added security step and to mitigate fraudulent charges on your account.

Admins will see the prompt after selecting a dollar value from the Add Value menu


We'll post a small charge on your credit card and will ask you to confirm the amount. Simply log into your account to verify and enter the amount in Dialpad. Once verified, you'll be able to add more calling credits whenever you need or even set up automatic recharges. 


Add Calling Credits

To add calling credits follow these steps:

  1. Navigate to Dialpad.com > Admin Settings > Billing > Calling Credits 
  2. Select Add Value
  3. Select one of the available $ amounts
  4. Confirm the changes to your account

Dialpad Tip: You can enable/disable Dialpad from automatically adding $20 when your account dips below $5 from your Calling Credits screen.

Accounts paying with a credit card will see credit balance charges immediately, while invoiced accounts will be assessed the credit amount on their next invoice date.

Enable International Calling Access

Company and Office Admins can limit which team members have international calling access.

Navigate to your Team page to reveal the option to select enable/disable international calling from each team member's drop down.

You'll also see the option to enable/disable international calling on an office-wide scale from Admin Settings > Billing > Calling Credits

Check Your Usage

Gain a more transparent report of your calling credit usage. Administrators can navigate to Dialpad.com > Admin Settings > Billing > Calling Credits > Usage to access and review a monthly breakdown of the following information:

  • Number of toll-free calls 
  • Number of international calls
  • Date/Time of calls
  • Team member/Department that placed or received the call
  • Phone number that was used
  • Call duration
  • Cost 



Have more questions about international calling? Take a look at our FAQ page.