Enable International Calling

Before your team can start making calls with their international numbers, Administrators will need to reach out to support to enable on their account and add calling credits to your Office's account.

Add Calling Credits

To add calling credits for your international lines follow these steps:

  • Navigate to Dialpad Portal>Billing>Calling Credits 
  • Select Add Value
  • Select one of the available $ amounts
  • Confirm the changes to your account

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Dialpad Tip: You can enable/disable Dialpad from automatically adding $20 when your account dips below $5 from your Calling Credits screen.

Accounts paying with a credit card will see credit balance charges immediately, while invoiced accounts will be assessed the credit amount on their next invoice date.

Enable International Calling Access

Company and Office Administrators can limit which team members have international calling access.

Navigate to your Team page to reveal the option to select enable/disable international calling from each team member's drop down.