When you first create your Dialpad account, you’ll be asked to confirm your E911 address. This ensures emergency response teams can locate you in case you call for urgent assistance.
The Dialpad Admin will be asked to enter an E911 location at signup. When team members first access their Dialpad account, they too will be asked to confirm their E911 location.
Edit your E911 Location
Dialpad Admins can edit the E911 location of their Office, while individual team members can edit their personal E911 location.
Dialpad Admins can navigate to Dialpad.com> Admin Settings > Office > Office Settings > Registered Location for 911 Calls.
When making a 911 call, immediately tell the emergency operator the location of the emergency and a call back number in case your call gets disconnected.
E911 service is required by the federal government, so your monthly invoice will include this charge (see Taxes and Fees).
You can also allow someone from your team to be notified when someone dials 911. Admin Settings > Office > Office Settings > Registered Location for 911 > Set Notification > Add Emergency Contact
Team members can navigate to Dialpad.com > Your Settings > For Your Safety. Just click Edit to adjust the address.
Administrators will receive email notifications when their Offices change their E911 location as well as when someone dials emergency services from their Dialpad.
Change of Address Notifications
The default settings for change of address are:
- Company Administrators: Notified for every office
- Regional Administrators: Notified for their regional office(s)
- Office Administrators: Notified for their specific office
Want to make an adjustment on who ends up being notified? Reach out to our support team.
Emergency Contact Notification
Administrators can configure who will receive a notification via call, text and/or email when someone in the office dials emergency services through the e911 settings for each office.
The notification that is received will include information of the user, emergency number dialed, and time of the call.
E911 Room Phone Settings
Need to adjust your E911 location on your room phone? Office Administrators can make this adjustment by following these steps:
- Navigate Dialpad.com > Admin Settings > Office > Deskphones > Room Phones
- Identify the phone you need to adjust and click Edit
- Under Registered E911 Location click Edit to change the address
- Click Verify Changes
- Decide how you want to alert your team (new users vs existing or all)
- Click Confirm to finalize