Administrator Permissions

As an Administrator, you have more control and transparency to your account than your team members. Let's take a closer look at the privileges for each type of Admin.

Company Administrator

As a Company Administrator, you can control the following for each of your offices:

Office

  • Adding/Removing Team Members
  • Buying Devices (User Phones & Room Phones)
  • Assigning Team Members as Co-Admins/Regional Admins

Main Line

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Departments

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Call Queues (Pro & Enterprise only)

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Agents & Admins
  • Managing Call Handling/Queue Handling
  • Setting Business Hours
  • Setting Hold Music

Executive-Assistant

  • Adding/Removing Executive-Assistant Pairings

Analytics

  • Review Entire Company + Office(s) Analytics
  • Review Main Line/Department/Call Queue Analytics
  • Export Analytics

Billing

  • Review Billing Summary
  • Manage Payment History
  • Review Billing History

Office Administrator

As an Office Administrator, you can control the following for your office(s):

Office

  • Adding/Removing Team Members
  • Buying Devices (User Phones & Room Phones)
  • Assigning Team Members as Co-Admins

Main Line

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Departments

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Call Queues (Pro & Enterprise only)

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Agents & Admins
  • Managing Call Handling/Queue Handling
  • Setting Business Hours
  • Setting Hold Music

Executive-Assistant

  • Adding/Removing Executive-Assistant Pairings

Analytics

  • Review Office(s) Analytics
  • Review Main Line/Department/Call Queue Analytics
  • Export Analytics

Billing

  • Review Billing Summary
  • Manage Payment History
  • Review Billing History

Department Administrator 

As a Department Administrator, you can control the following for your Department(s):

Departments

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Operators & Phones
  • Managing Call Handling
  • Setting Business Hours
  • Setting Hold Music

Analytics

  • Review Department(s) Analytics

Call Queue Administrator

As a Call Queue Administrator, you can control the following for your Call Queue(s):

Call Queues (Pro & Enterprise only)

  • Adding/Removing Phone Numbers
  • Adding/Removing Fax Numbers
  • Assigning Agents & Admins
  • Managing Call Handling/Queue Handling
  • Setting Business Hours
  • Setting Hold Music

Analytics

  • Review Call Queue(s) Analytics