Place a call on hold to mute both you and the caller. Callers will hear your Main Line's hold music while they're on hold.
Let's take a look at how to place a call on hold in Dialpad's desktop app.
Place a Call on Hold
From an active call in the Dialpad app, select Hold. It will place the call on hold, and neither you nor the caller will hear each other.
Select Unhold if you'd like to take the call off hold and resume speaking with the caller.