Check your audio

 


By default, your computer will use its own internal speaker and microphone for your calls. You can check these settings by either:

  • Clicking on the speaker icon in your app header
  • Clicking on App Settings under your profile drop-down

If you'd rather use a headset, make sure that you've got the following set up:

  • USB wired headset or USB dongle wireless headset
  • Headset is selected in your computer's sound settings
  • Headset is selected as default microphone in your Chrome browser (Chrome app users)
  • Docking station is plugged directly into your laptop

Connecting a new USB headset will prompt an overlay, asking whether you'd like to continue to use that specific device.

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Additionally, if we detect a change in your speaker we'll trigger a passive alert bar. This usually happens when docking with an external monitor that has built-in speakers.

Sound Settings

Follow these instructions to set up a default device for Dialpad to recognize.

Windows

For users who want calls to ring out of their headset and to answer through their headset:

  1. Control Panel>Hardware and Sound>Sound>Manage Audio Devices>Playback Devices
  2. Select your headset and choose Set as Default Device
  3. Remove any laptop or computer speakers by right-clicking and selecting Disable
  4. On the Recordings tab, select your headset device as the Default device
  5. On the Communication tab, select Do Nothing
  6. Click OK to save your changes

For users who want calls to ring out of their computer speakers but answer calls through their headset:

  1. Control Panel>Hardware and Sound>Manage Audio Device
  2. Keep your internal speakers set as your default device
  3. Right-click on your headset and select Default Communication Device

Mac

  1. System Preferences>Sounds
  2. On the Output and Input tabs, select the connected device you want to use

Chrome Browser

  1. Open a new Chrome window and click on your menu>Settings
  2. Click on Show Advanced Settings>Content Settings (under Privacy section)
  3. Scroll down to Microphone and set your desired device

In App Settings

Native & Chrome

When you have either the Native or Chrome app open, we'll automatically recognize when you insert a USB headset into your computer.

Mac Option #1: Ring through Computer Speakers

For users who want to have their calls ring through their computer speakers, but use a headset to talk.

  1. Select Headset under your Dialpad App Settings
  2. Navigate to System Preferences>Sounds
  3. Under Output, make sure internal speakers are selected

Mac Option #2: Ring through your Headset

For users who want to have their calls ring through their headset and use their headset to talk.

  1. Select Headset under your Dialpad App Settings
  2. Navigate to System Preferences>Sounds
  3. Under Output, make sure headset is selected

Windows

For users who want to switch between calls ringing through their headset and ringing through the computer (when you unplug your headset).

  1. Control Panel>Hardware and Sound>Manage Audio Device
  2. Select your headset as the default communication device under Playback and Recording
  3. Navigate back to App Settings>Microphone Selection and select your headset

If you're experiencing one-way audio, you may need to adjust the Advanced Settings under your Recording device. Follow these steps to troubleshoot the issue:

  1. Control Panel>Hardware and Sound>Manage Audio Devices>Recording
  2. Select your default microphone device and right-click to Properties
  3. Select Advanced>Signal Enhancements>Enable Audio Enhancements