Manage License Billing

How It Works

With licensed billing, your Dialpad Administrator will purchase licenses for actions like:

• Adding user accounts
• Adding room phones
• Adding direct lines for your Call Centers, Depts. or Main Line (including local and toll-free)
• Adding fax lines

Once a license is purchased, you'll be able to complete one of the above-mentioned actions. Keep in mind that we charge for the number of purchased licenses, even if they're not "active" (meaning regardless of whether or not a team member is currently using the license). 

Additional licenses can be purchased mid-billing cycle (pro-rated to the next billing date month). 

For non-recurring charges:

• Calling Credits: Default cap of $250/month. Companies can accrue costs up to this cap. Charges will then be due by the next billing date. If usage caps are reached, your Office Admin will need to reach out to our support or sales teams.
  
  
• Obihai devices: Purchases will appear on the next monthly invoice.

Purchase Licenses

Navigate to Dialpad.com > Admin Settings > Billing > Buy Licenses or Admin Settings > Office > Licenses to be taken through the purchase flow. 

Remove Licenses

Office Admins are able to Schedule Licence removals on their account. Generally, an Admin will want to do this when they have available licenses are their account that they no longer need and no longer want to be billed for. 

Navigate to Dialpad.com > Admin Settings > Billing > Remove Licenses or Remove Add-Ons depending on what you are looking to remove. 

When you click on Remove Licenses or Remove Add-Ons a pop-up will appear for you to choose how many you'd like to schedule for removal. In this pop-up, you'll also see how many available licenses you have to remove. 

Next, you'll be asked to confirm how many licenses you want to schedule to remove. 

After you've confirmed how many licenses you would like removed, on your Licences page you will be able to see how many licensees you have Scheduled for Removal. The licenses will drop off of your account at the end of your current Billing Cycle.