Manage License Billing

How It Works

With licensed billing, your Office Admin will purchase licenses for actions like:

  • Adding user accounts
  • Adding room phones
  • Adding direct lines for your Depts. or Main Line (including local and toll-free)
  • Adding fax lines

Once a license is purchased, you'll be able to complete one of the above-mentioned actions. Keep in mind that we charge for the number of purchased licenses, even if they're not "active" (meaning regardless of whether or not a team member is currently using the license). 

Additional licenses can be purchased mid-billing cycle (pro-rated to the next billing date month). 

For non-recurring charges:

  • Calling Credits: Default cap of $250/month. Companies can accrue costs up to this cap. Charges will then be due by the next billing date. If usage caps are reached, your Office Admin will need to reach out to our support or sales teams.

  • Obihai devices: Purchases will appear on the next monthly invoice.

Dialpad Tip: You'll only be able to create the same # of users that you have available licenses (during your set up and after). To make sure you don't over-invite, be sure to check your available licenses before inviting users.

Purchase Licenses

Navigate to Dialpad.com>Billing

Selecting the Buy Licenses option will bring up the following purchase flow:

Remove Licenses

To remove a license, have your Office Admin reach out to our support team. When licenses are adjusted, they will not be removed until the next billing date (e.g. monthly or yearly).