Manage License Billing

Admins will purchase licenses for adding user accounts, adding room phones, adding numbers for Shared Lines such as a Department or Call Center, and adding a fax number.

Once a license is purchased, you're able to complete those actions. Keep in mind that we charge for licenses as they're purchased, even if they're inactive and unassigned. Licenses can be purchased during a billing cycle, prorated to the next billing cycle.

As you're only able to create user accounts for as many licenses available, make sure you don't over-invite team members.

For non-recurring charges:

  • Calling Credits: Default cap of $250/month. Companies can accrue costs up to this cap. Charges will then be due by the next billing date. If usage caps are reached, your Office Admin will need to reach out to our Support or Sales Teams.
  • Obihai Devices: Purchases will appear on the next monthly invoice.

If you're seeking to purchase Dialpad Meetings licenses, please review this Help Center article.

Let's take a look at managing licenses in Dialpad.

Purchase Licenses

Billing Menu

dp-purchase-licenses-billing-menu.gif

From Dialpad.com, navigate to Admin Settings Billing.

Select Buy Licenses, then enter the number of licenses or add-ons to be purchased and select Next.

Review your purchase and select Confirm Purchase.

Office Menu

dp-purchase-licenses-office-menu.gif

From Dialpad.com, navigate to Admin Settings > OfficeLicenses.

Select Buy Licenses or Buy Add-Ons, then enter the number of licenses or add-ons to be purchased and select Next.

Review your purchase and select Confirm Purchase.

Remove Licenses

dp-remove-licenses.gif

Office Admins are able to schedule license removals. Generally, an Admin will want to do this when they already have licenses available in the account that they no longer need and don't want to be billed for.

From Dialpad.com, navigate to Admin Settings OfficeLicenses.

Select Remove Licenses or Remove Add-Ons, then enter the number of licenses or add-ons to be removed and select Next.

Review your decision and select Remove Licenses. Licenses scheduled for removal are removed at the end of the current billing cycle.

Restore Licenses Scheduled for Removal

dp-restore-licenses.gif

Since licenses scheduled for removal are only removed at the end of the current billing cycle, you're able to cancel the removal and store these licenses as available.

From Dialpad.com, navigate to Admin Settings Billing or Admin Settings OfficeLicenses.

Select Buy Licenses or Buy Add-Ons, then enter a number of licenses or add-ons less than or equal to the licenses scheduled for removal and select Next.

Review your purchase and select Confirm Purchase. Notice that, as these licenses were not yet removed, restoring them does not incur any additional charges or fees.

Was this article helpful?

/