Network Recommendations

Routers, Switches, and Firewalls

While we don't require a specific brand or model, we do suggest that your hardware has the following capabilities:

  • QoS
  • Bandwidth Limiting
  • SNMP

We also recommend checking that these following features are turned off. Please contact our support team if you are unable to turn off these features:

  • SIP-ALG
  • Port Blocking

Takeaway:

  • Provide Dialpad with details of ports, ALG, and NAT restrictions
  • Provide Dialpad with details of current QoS config. applied on the network

Wired Connections 

Wired connections generally deliver the best quality experience. Your network should use cabling that meets the specification for your network speed.

Takeaway:

  • Keep watch on the error counters on the equipment as this is a good indicator of cabling or port issues
  • Cabling to match the network speed of the equipment

Wireless Connections

Mobility is a major component of modern business communications and a key feature of Dialpad. To optimize your WiFi networks for HD Calling (VoIP) services, we recommend:

  • SSID
  • 5GHz>>2.4GHz
  • Legacy Wireless Network Specifications
  • Planning
  • WMM
       - Ranging from high - low priority, these categories are:
                   - Voice
                   - Video
                   - Best Effort
                   - Background

Takeaway:

  • Unique SSID for Enterprise users
  • Utilize 5GHz when possible
  • Utilize "band steering" when possible
  • Use latest bit rates and network specifications for WiFi access
  • Enable WMM for better QoS
  • Measure the quality of your wireless frequency and WiFi scanners

VLAN

A virtual LAN (VLAN) can be used to put your hard wired phone devices into separate networks, and to manage security and routing policies separately. If you plan to deploy IP phones, they can be placed in a "voice VLAN", and a QoS policy can be set for those devices.  

VLANs are not required for QoS, but can make it easier to implement. 

Takeaway:

  • Configure your network and router setting with the Dialpad port and IP ranges for QoS

System Requirements

Supported Operating Systems for Native Desktop App:

Windows 7, 8, 10 (32 and 64-bit)

  • +1 GHz processor
  • Min. of 2GB of memory
  • 300MB of hard drive space

Mac OS X with Mac OS 10.9 (Mavericks) or later

  • +1 GHz processor
  • Min. of 2GB of memory
  • 300MB of hard drive space

Supported Operating Systems for Chrome App:

Windows 7, 8, 10 (32 and 64-bit)

  • +1 GHz processor
  • Min. of 2GB of memory
  • 300MB of hard drive space
  • Chrome Browser +v49

Mac OS X with Mac OS 10.7 (Lion) or later

  • +1 GHz processor
  • Min. of 2GB of memory
  • 300MB of hard drive space
  • Chrome Browser +v49

Supported Operating Systems for Mobile App:

iOS 8.0 or later (iOS 9.0 supported)

Android OS 4.1 or later (Android M supported)
    - Mobile HD Calling (VoIP) 4.4 or later

Dialpad Tip: As of June 1, we are retiring support for iOS8. If you're still using iOS8, your app will continue to work as it does today. However, we recommend upgrading to iOS10 to receive future mobile enhancements.