Add Call Credits to Your Dialpad Office

  • Updated

While calls to your local Dialpad numbers are free to you on a Ai Voicelicense, certain types of calls do incur additional charges:

  • Outbound international calls 
  • Inbound calls to any of your toll-free lines
  • Outbound faxes

These calls can be placed with Call Credits, which are purchased by your company or office Admins.

In addition to the above, users on Ai Contact Center and Ai Sales licenses are also charged per-minute rates for inbound and outbound local calls.

Adding calling credits to your account is available on Standard plans and above.

Let's learn more about how to add credits, check your balance, view your usage, and confirm your credit payment. 

Add Call Credits

To add calling credits for your international and/or toll-free lines, follow these steps:

  1. Navigates to  and select Admin Settings 
  2. Click Billing (on the sidebar menu)
  3. Click Calling Credits 
  4. Select Add Value
  5. Select one of the available $ amounts
  6. Confirm the changes to your account


Accounts paying with a credit card will see credit balance charges immediately, while invoiced accounts will be assessed the credit amount on their next invoice date.

Check Credit Balance

Call credits run off of your call credit balance.

You can view this balance in your Admin Settings at

  1. Navigate to Admin Settings
  2. Select Billing from the sidebar
  3. Click Call Credits 



International calls are charged at a set rate based on the caller's country location. Inbound calls to US and Canada toll-free numbers are charged to you at $0.02 USD per minute.

Confirm Credit Card

Some accounts may need to confirm a credit card before calling credits can be added. We do this as an added security step and to mitigate fraudulent charges on your account.

Admins will see the prompt after selecting a dollar value from the Add Value menu


We'll post a small charge on your credit card and will ask you to confirm the amount. Simply log into your account to verify and enter the amount in Dialpad. Once verified, you'll be able to add more calling credits whenever you need or even set up automatic recharges.



Check Your Usage

Gain a deeper understanding of your calling credit usage.

Administrators can access and review a monthly breakdown of the following information:

  • Number of toll-free calls 
  • Number of international calls
  • Date/Time of calls
  • Team member/Department that placed or received the call
  • Phone number that was used
  • Call duration
  • Cost 

To do this, first, navigate to your Admin Settings at and follow the below steps.

  1. Select Billing 
  2. Click Calling Credits
  3. Select Usage