Dialpad FREE (FAQs)

Can we sign up for Dialpad FREE with accounts other than G Suite?

Not at this time. 

Can we place and receive calls from Dialpad FREE?

Yes. While you'll have unlimited inbound/outbound calling between your own team members plus unlimited inbound minutes for contacts outside of your Organization, there are some limitations when it comes to placing and receiving calls. Those include:

  • Inbound calls on your Main Line 
    • Calls reach your team via Dial by Name or Dial by Extension 
  • Outbound calls on your Main Line and/or direct user line 
    • Limited to 100 total outbound minutes per month 
  • No international calling 

Can we send and receive messages from Dialpad FREE?

Yes. While you have unlimited messaging between your team members, there are a few restrictions when it comes to messaging contacts outside of your Organization. Those include: 

  • Limit of 100 SMS messages (inbound & outbound) from Main Line 
  • No messaging from your direct user line outside of your Organization 
  • No SMS forwarding 

Is there a limit to the number of people I can have on my account?

Yes—Dialpad FREE allows for up to five users (including yourself). If you need more, you'll just need to upgrade to the plan that fits your needs

How many calls can a user line receive at one time? 

Users can receive up to 3 active calls at one time. That means 1 active call while the other 2 callers are placed on hold. 

Is there a limit to the number of desk phones we can have on our account?

Users on your plan can add their own desk phone to their account without restrictions. For room phones, FREE plans are restricted to only 1 room phone for their Main Line. 

What phone types are supported?

Dialpad FREE currently supports you bringing the following devices on your plan:

  • Obihai 1032
  • Obihai 1022
  • Obihai 1062

Dialpad FREE currently does not support purchasing desk phones through Dialpad. 

Can we add toll-free numbers to our Dialpad FREE account?

No, currently Dialpad FREE doesn't support adding toll-free numbers to your account.