Dialpad Call Logging Endpoint

Access to this feature is currently restricted to Enterprise plans and can only be accessed domain administrators.

This API provides a call logging ‘endpoint’ to Enterprise companies. With access to this endpoint, customers can designation a specific URL that they want call logging events to be sent to as webhooks.

What we need from you

Specify URL you want us to send the events to
Specify a ‘Secret’ Object that we will use to decode the JSON object

Objects you get from Dialpad

Field	Description	Notes
internal_number	The phone # internal to your Organization
target	This is the ‘target’ that the Dialpad user dials or receives a call from. It will contain the following pieces of info: Phone: e164 phone number Type: user/office/department/staff/room/callcenter Id: Email: associated email	May appear blank if unanswered.
date_ended	Timestamp when the call was hung up.
proxy_target	Caller ID used by the Dialpad user for outbound calls. It will contain the following pieces of info: Phone: e164 phone number Type: Id: Email: associated email	If a value appears, the call was placed with an outbound ID other than the User's direct line.
date_connected	Timestamp when Dialpad connected the call	May appear blank if: Dialpad did not detect a date_rang value. Agent did not answer (Call Queues).
direction	Call direction. Indicates whether a call was made (outbound) or received (inbound).
call_id	A unique number ID automatically assigned to each call
state	CALL_STATE_PREANSWER = 'preanswer' CALL_STATE_CALLING = 'calling' CALL_STATE_RINGING = 'ringing' CALL_STATE_CONNECTED = 'connected' CALL_STATE_MERGED = 'merged' CALL_STATE_HOLD = 'hold' CALL_STATE_QUEUED = 'queued' CALL_STATE_VOICEMAIL = 'voicemail' CALL_STATE_EAVESDROP = 'eavesdrop' CALL_STATE_HANGUP = 'hangup' CALL_STATE_BLOCKED = 'blocked' CALL_STATE_ADMIN = 'admin' CALL_STATE_PARKED = 'parked'
external_number	The phone # external to your Organization
was_recorded	Whether or not the call was recorded
entry_point_target	Where a call initially dialed for inbound calls to Dialpad. It will contain the following pieces of info: Phone: e164 phone number Type: Id: Email: associated email	Inbound calls only. You should see this when an inbound call is fanned out to a Dept/Call Queue.
date_rang	Timestamp when Dialpad first detects an inbound call to a mainline, department, or person.	May appear blank if: The caller hung up before we could detect ringing. The user has IVR settings that put callers directly to VM. Is an outbound call.
date_started	Date that the call activity occurred

The Event Loop

Workflows built using the Dialpad call logging endpoint will follow the same abstract event-driven sequence:

A user creates a circumstance that triggers an event subscription to your application
Your server receives a JSON object, encoded with jwt with the secret you gave us
Your server acknowledges receipt of the event
Your business logic decides what to do about that event
Your server carries out that decision

Dialpad Call Logging Endpoint | Request URLs

Request URLs operate like this:

They all receive an HTTP POST containing data in response to activity.
In the call logging endpoint, your Request URL is the target location where all the events your application is subscribed to will be delivered
Since your application will have only one Request URL, you won’t need to do any additional dispatch or routing server-side after receiving event data.
Your Request URL will receive JSON-based payloads containing wrapped event types (described above).

Events Dispatched as JSON

When an event in your subscription occurs in an authorized user's account, we'll send an HTTP POST request to your Request URL. Once you receive the event, you'll want to use a 200-series HTTP status code to indicate success. If you don’t respond with 200, we will retry once.

Here an example of a decoded JSON response from the call logging endpoint:

{
  "internal_number":"14155551001",
  "target":{
     "phone":"+14155551001",
     "type":"user",
     "id":2,
     "email":"bot@fuzz-ball.com"
  },
  "date_ended":1494624100265,
  "proxy_target":{

  },
  "date_connected":1494624100265,
  "direction":"inbound",
  "call_id":7,
  "state":"hangup",
  "external_number":"14155556666",
  "was_recorded":false,
  "entry_point_target":{

  },
  "date_rang":1494624100265,
  "date_started":1494624097927
}

FAQs

Are any events/errors passed to the customer when attempting to use the call logging endpoint?

No. The only indication that something is not working is if the customer does not receive any information when a call happens.

Can we support multiple endpoints per company?

No. We only support setting up one endpoint per company at this time.

Are there any rate limits per day?

No. There are no rate limits at this time.