This API provides a call logging ‘endpoint’ to organizations on the Pro or Enterprise plans. With access to this endpoint, customers can designate a specific URL that they want to call logging events to be sent to as webhooks.
To set up a call logging endpoint, navigate here; Event Subscriptions and Authentication Basics pages might serve as useful.
We also recommend reviewing this Help Center article on creating and accessing an API key; you'll need to create a company-issued API key, not an Office-issued one or any other type. You can also get answers to API-related questions using our developer discussion board.
Objects You Get from Dialpad
|
Field |
Description |
Notes |
|
internal_number |
The phone number internal to your organization |
For inbound calls, this is the destination number. For outbound calls, this is the caller’s number. |
|
external_number |
The phone number external to your organization |
For inbound calls, this is the caller’s number. For outbound calls, this is the destination number. |
|
target |
This is the 'target' that the Dialpad user dials or receives a call from. It will contain the following pieces of info: Phone: E.164 phone number Type: User/Office/Department/Staff/Room/Call Center ID: Unique Target ID Email: Associated email Name: Target name |
May appear blank if unanswered. The target corresponds to the internal_number. It’s the Dialpad user or Department or Call Center, regardless of whether the call is inbound or outbound. |
|
proxy_target |
Caller ID used by the Dialpad user for outbound calls. It will contain the following pieces of info:
Phone: E.164 phone number Type: Office/Department/Staff/Room/Call Center Id: Unique proxy ID Email: Associated email |
If a value appears, the call was placed with an outbound ID other than the user's direct line. |
|
entry_point_target |
Where a call initially dialed for inbound calls to Dialpad. It will contain the following pieces of info: Phone: E.164 phone number Type: User/Office/Department/Staff/Room/Call Center Id:Unique entry point ID Email: Associated email |
Inbound calls only. |
|
call_id |
A unique number ID automatically assigned to each call |
|
|
entry_point_call_id |
Call ID of the associated entry point call. |
This is defined for operator calls (departments, call queues). It can be used to associate an operator call with its entry point call. |
|
group_id |
Unique ID of the department, mainline, or call queue associated with the call. |
This matches the entry_point_target for a group call. May appear blank if the call is not a group call. |
|
direction |
Call direction. Indicates whether a call was made (outbound) or received (inbound). |
|
|
contact |
This is the contact involved in the call. It will contain the following pieces of info: Phone: E.164 phone number Type: User/Local/Nylas/Google/Microsoft ID: Unique contact ID Email: Associated email Name: Contact name |
The contact corresponds to the external_number, regardless of whether the call is inbound or outbound. |
|
date_started |
Timestamp when the call began in the Dialpad system before being connected |
|
|
date_rang |
Timestamp when Dialpad first detects an inbound call to a mainline, department, or person. |
May appear blank if:
|
|
date_connected |
Timestamp when Dialpad connected the call |
May appear blank if:
|
|
date_ended |
Timestamp when the call was hung up. |
|
|
duration |
Duration of the call in milliseconds |
May be blank if:
|
|
state |
preanswer calling ringing connected merged hold queued voicemail eavesdrop hangup blocked admin parked |
|
|
was_recorded |
Boolean indicating whether or not the call was recorded |
|
|
voicemail_link |
URL to the voicemail recording |
May appear blank if there was no voicemail left. |
The Event Loop
Workflows built using the Dialpad call logging endpoint will follow the same abstract event-driven sequence:
- A user creates a circumstance that triggers an event subscription to your application
- Your server receives a JSON object, encoded with jwt with the secret you gave us
- Your server acknowledges receipt of the event
- Your business logic decides what to do about that event
- Your server carries out that decision
Dialpad Call Logging Endpoint | Request URLs
Request URLs operate like this:
- They all receive an HTTP POST containing data in response to activity.
- In the call logging endpoint, your Request URL is the target location where all the events your application is subscribed to will be delivered
- Since your application will have only one Request URL, you won’t need to do any additional dispatch or routing server-side after receiving event data.
- Your Request URL will receive JSON-based payloads containing wrapped event types (described above).
Events Dispatched as JSON
When an event in your subscription occurs in an authorized user's account, we'll send an HTTP POST request to your Request URL. Once you receive the event, you'll want to use a 200-series HTTP status code to indicate success. If you don’t respond with 200, we will retry once.
Here an example of a decoded JSON response from the call logging endpoint:
{
"internal_number":"14155551001",
"target":{
"phone":"+14155551001",
"type":"user",
"id":2,
"email":"bot@fuzz-ball.com"
},
"date_ended":1494624100265,
"proxy_target":{
},
"date_connected":1494624100265,
"direction":"inbound",
"call_id":7,
"state":"hangup",
"external_number":"14155556666",
"was_recorded":false,
"entry_point_target":{
},
"date_rang":1494624100265,
"date_started":1494624097927
}
Frequently Asked Questions (FAQs)
Are any events/errors passed to the customer when attempting to use the call logging endpoint?
No, the only indication that something is not working is if the customer does not receive any information when a call happens.
Can we support multiple endpoints per company?
No, the only support setting up one endpoint per company at this time.
Are there any rate limits per day?
No, there are no rate limits at this time.
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