Release Notes: Desktop Apps

April 2018

April 17, 2018

Native App (Mac or Windows) & Chrome App v17.59 updates include: 

  • Porting Size Increased: We've increased the number of local number ports you can submit from 100 numbers to 500. Learn more.

  • Various Bug & Stability Improvements 

 

April 10, 2018

Native App (Mac or Windows) & Chrome App v17.58.1 updates include:

  • Various Bug & Stability Improvements

April 3, 2018

Native App (Mac or Windows) & Chrome App v17.57.0 updates include: 

  • Select Day and Time for Local Ports: Now you can select the day and time of your local ports. Some restrictions apply. Learn more.

  • Alerts by Day Analytics: Navigate to your Call Center analytics to view Alerts by Day metrics like Service Level or No Agent on Duty. Learn more.
     
  • Various Bug & Stability Improvements

March 2018

March 28, 2018

Native App (Mac or Windows) & Chrome App v17.56.0 updates include:

  • Mark VM as Unread: Now you can mark an already listened to voicemail as unread for later. Learn more.

  • Dialpad Sandbox: Using our Admin API? Now you can access a sandbox environment to test functionality without affecting users. Learn more.

  • Various Bug & Stability Improvements



March 21, 2018

Native App (Mac or Windows) & Chrome App v17.55.3 updates include:

  • Flag a Message: Need to come back to a message later? Now you can—just flag the individual message in your conversation thread to view it later. Learn more.

  • Domo + Dialpad: Actionable insights at your fingertips with Dialpad + Domo. Learn more.

  • Various Bug & Stability Improvements


March 13, 2018

Native App (Mac or Windows) & Chrome App v17.53.4 updates include: 

  • Add a Line Break: Now you use Shift+Enter to create a line break in your messages. Learn more.

  • Various Bug & Stability Improvements

March 6, 2018

Native App (Mac or Windows) & Chrome App v17.53.3 updates include: 

  • Call Centers, Reinvented: Say hello to the modern age of call centers, powered by Dialpad. Learn more

  • Add Favorite Contacts: Now when you ⭐️ a contact, they'll appear in a new Favorite Contacts sidebar. Learn more

  • ServiceNow + Dialpad: Build stronger IT management from anywhere with ServiceNow + Dialpad. Learn more

  • Various Bug & Stability Improvements

February 2018

February 27, 2018

Native App (Mac or Windows) & Chrome App v17.52.1 updates include: 

  • API Key Access: Admins can now generate API keys within the web portal. Learn more.

  • Add Additional Offices: We've exposed a new option to add additional Offices to your account straight from the web portal. Learn more.

  • Export Voicemails and Recordings: Admins with Analytics access can now export voicemails and call recordings from the Analytics dashboard. Learn more

  • Various Bug & Stability Improvements

February 20, 2018

Native App (Mac or Windows) & Chrome App v17.51.1 updates include: 

  • Various Bug & Stability Improvements

February 13, 2018

Native app (Mac or Windows) & Chrome App v17.50.5 updates include: 

  • Frequent Contacts Update: Now we display your 10 most frequently contacted users when you click into your search field. 

  • Dialpad Free Goes Nationwide: Dialpad Free is now available in the US (excludes HI & AK). Learn more and sign up today. 

  • Department/Queue Numbers in Zendesk: Navigate to your settings in the Dialpad for Zendesk app and you'll see your Departments/Queue numbers displayed for better insights into the line your callers are dialing. Learn more about Dialpad for Zendesk.

  • Various Bug & Stability Improvements

 

January 2018

January 26, 2018

Native App (Mac or Windows) & Chrome App v17.49.1 updates include: 

  • Dialpad FREE Open Sign Up: Now teams of 5 or less can sign up for Dialpad FREE using their personal email provider (Hotmail, Yahoo, etc.) outside of G Suite or Office 365. 

  • Switch Call to Polycom: We've made it easier to switch your active call to Polycom. Learn more.

  • Various Bug Fixes & Stability Improvements


January 15, 2018

Native App (Mac or Windows) & Chrome App v17.48 updates include: 

  • Zendesk CTI: Dialpad now lives inside Zendesk, unlocking click-to-call access plus new ticket creation. Learn more. 

  • Various Bug Fixes & Stability Improvements 


January 09, 2018

Native App (Mac or Windows) & Chrome App v17.46.1 updates include: 

  • Dialpad FREE Office 365 Expansion: Now Office 365 teams can join and invite their team into Dialpad FREE. Learn more

  • Better insights on Google Events: Now we'll show them meeting your contact is currently in, in addition to any upcoming shared meetings. Learn more about syncing with Google. 

  • Video Calls Between Offices: We've expanded video calling to include all your associated Offices. Learn how to launch your first video call. 

  • Presence for Dialpad Users: For Dialpad users outside your Company, we'll display a blue presence dot next to their name to quickly identify them as fellow Dialpad users. 

  • Various Bug Fixes & Stability Improvements

December 2017

December 18, 2017

Native App (Mac or Windows) & Chrome App v17.44 updates include:

  • Easier Access to Enterprise Support Portal: We've included a quick access link to our Enterprise Support Portal under your Admin Settings.

  • Various Bug Fixes & Stability Improvements

 

December 6, 2017

Native App (Mac or Windows) & Chrome App v17.43 updates include:

November 2017

November 21, 2017 

Native App (Mac or Windows) & Chrome App v17.41 updates include:

  • Various Bug Fixes & Stability Improvements

November 14, 2017

Native App (Mac or Windows) & Chrome App v17.40.1 updates include:

  • UberConference Presence: Now your Dialpad presence icon will display a U if you're on an active UberConference call. Learn how to launch an UberConference from Dialpad

  • Custom Status in Conversation Thread: Your custom status now appears in the conversation thread of the team member you're messaging. Learn how to set your custom status.

  • Various Bug Fixes & Stability Improvements

November 7, 2017

Native App (Mac or Windows) & Chrome App v17.39.3 updates include:

  • Various Bug Fixes & Stability Improvements


October 2017

October 31, 2017

Native App (Mac or Windows) & Chrome App v17.38.2 updates include:

  • Polycom Ordering: Admins can now order pre-provisioned Polycom devices straight from Dialpad. Learn more

  • Various Bug Fixes & Stability Improvements 


October 23, 2017

Native App (Mac or Windows) & Chrome App v17.37.1 updates include:

  • Update Company Name: Now Admins on our Standard plan can update their Company name in Dialpad. Just navigate to Admin Settings > Office > Office Settings

  • Global Caller ID: Using a shared line as your ID? Now that will display for callers both internal and external to your Company. 

  • Various Bug Fixes & Stability Improvements



October 17, 2017

Native App (Mac or Windows) & Chrome App v17.36 updates include:

  • Various Bug Fixes & Stability Improvements 

October 10, 2017

Native App (Mac or Windows) & Chrome App v17.35.6 updates include:

  • Various Bug Fixes & Stability Improvements 


October 3, 2017

Native App (Mac or Windows) & Chrome App v17.34.3 updates include:

  • Various Bug Fixes & Stability Improvements 

September 2017

September 19, 2017

Native App (Mac or Windows) & Chrome App v17.32 updates include:

  • Custom Ring Durations for Call Queues: Now you can adjust how long Agents are rung out before routing callers back to your Hold Queue.

  • Turn Recording Prompt on User Lines: Not only can Admins enable users to record on their direct lines, but now they're given the option to turn off the recording audio prompt as well. 

  • 711 Dialing Supported: Now you can dial 711 from your Dialapd connected devices. 

  • Notable Bug Fixes: Mic Detection Pop-up, Integration Sidebar


September 13, 2017

Native App (Mac or Windows) & Chrome App v17.31.5 updates include:


September 5, 2017

Native App (Mac or Windows) & Chrome app v17.30 updates include:

  • Polycom Ordering: Now Dialpad Admins can place Polycom orders with our support team. Learn more about the Polycom phones supported.

  • Notable Bug Fixes: Group Chat, Department Voicemails