Release Notes: Desktop Apps

June 2018

June 13, 2018

Native App (Mac or Windows) & Chrome App v17.66.7 updates include:

Block Anonymous Callers: Block one anonymous caller and Dialpad will block all future anonymous callers when you select Block All Communications. Learn more.
Additional #s as Outbound ID (Room Phones): If your room phones have additional lines assigned to them, you can now select those as outbound ID (beyond your Main Line, Dept., or Call Center IDs). Learn more.
Post Wrap Up Time (Zendesk): We now display your post wrap up time within the Zendesk widget. Learn more.
New API Features: We've added new APIs for changing a users email, adding a forwarding number, add/remove SIP phones (retrieve username/PW), Agent Duty Status. Learn more.
Various Bug & Stability Fixes

May 2018

May 30, 2018

Native App (Mac or Windows) & Chrome App v17.64.1 updates include:

Voicemail Forwarding: Now you can forward your voicemails to other team members or people completely outside your Organization. Learn more.
Call Summary and Transcript Forwarding (VoiceAI): Need to forward over your post call summary or transcripts? Now you can with a handy link share. Learn more.
APIs and Developers: Enterprise Dialpad plans now have access to our developer portal via dialpad.com/developers. Learn more.
Data Protection & Processing Addendum (GDPR): In compliance with GDPR, we have now exposed a Privacy and Legal tab within the Admin Settings for you to review and approve our Data Protection & Processing Addendum. Learn more.
Log VoiceAI calls to Salesforce: If you've enabled Salesforce on your account, your VoiceAI calls will now automatically log (similarly to your voicemails, recordings, and notes).
Various Bug & Stability Improvements

May 16, 2018

Native App (Mac or Windows) & Chrome App v17.62.3 updates include:

Introducing VoiceAI: Every conversation counts. Learn from them with live transcriptions, sentiment analysis, and action items. Learn more.
Connected Calls in Analytics: We've added Connected Calls as a new metric in your Analytics report. Learn more.
Various Bug & Stability Improvements

May 9, 2018

Native App (Mac or Windows) & Chrome App v17.61.6 updates include:

Toggle between additional numbers: Now users can toggle between additional numbers for their contacts, including the TO number and the FROM number. Learn more.
Additional Export Fields: We've added new fields to your exported call logs, including call types (Missed, Voicemail) and date_queued (Call Center). Learn more.
View/Played Recordings in Enterprise Support Portal: If you're using our Enterprise Support Portal, you'll now see an area for Admins to view whether a user played or downloaded a recording.

May 2, 2018

Native App (Mac or Windows) & Chrome App v17.60.2 updates include:

Various Bug & Stability Improvements

April 2018

April 24, 2018

Native App (Mac or Windows) & Chrome App v17.60.2 updates include:

Dialpad Everywhere: Introducing the intuitive, mini-app that follows you from program to window to email with quick access to call controls, customer info, and integrations. Learn more.
Additional Numbers for Users: Admins can now add additional numbers for their individual team members. Learn more.
Recorded Message on Automated Greeting: Now you have the option of selecting a pre-recorded message to play within your Automated Response Menu for your Main Line, Departments, or Call Centers. Learn more.
Various Bug & Stability Improvements

April 17, 2018

Native App (Mac or Windows) & Chrome App v17.59 updates include:

Porting Size Increased: We've increased the number of local number ports you can submit from 100 numbers to 500. Learn more.
Various Bug & Stability Improvements

April 10, 2018

Native App (Mac or Windows) & Chrome App v17.58.1 updates include:

Various Bug & Stability Improvements

April 3, 2018

Native App (Mac or Windows) & Chrome App v17.57.0 updates include:

Select Day and Time for Local Ports: Now you can select the day and time of your local ports. Some restrictions apply. Learn more.
Alerts by Day Analytics: Navigate to your Call Center analytics to view Alerts by Day metrics like Service Level or No Agent on Duty. Learn more.
Various Bug & Stability Improvements

March 2018

March 28, 2018

Native App (Mac or Windows) & Chrome App v17.56.0 updates include:

Mark VM as Unread: Now you can mark an already listened to voicemail as unread for later. Learn more.
Dialpad Sandbox: Using our Admin API? Now you can access a sandbox environment to test functionality without affecting users. Learn more.
Various Bug & Stability Improvements

March 21, 2018

Native App (Mac or Windows) & Chrome App v17.55.3 updates include:

Flag a Message: Need to come back to a message later? Now you can—just flag the individual message in your conversation thread to view it later. Learn more.
Domo + Dialpad: Actionable insights at your fingertips with Dialpad + Domo. Learn more.
Various Bug & Stability Improvements

March 13, 2018

Native App (Mac or Windows) & Chrome App v17.53.4 updates include:

Add a Line Break: Now you use Shift+Enter to create a line break in your messages. Learn more.
Various Bug & Stability Improvements

March 6, 2018

Native App (Mac or Windows) & Chrome App v17.53.3 updates include:

Call Centers, Reinvented: Say hello to the modern age of call centers, powered by Dialpad. Learn more.
Add Favorite Contacts: Now when you ⭐️ a contact, they'll appear in a new Favorite Contacts sidebar. Learn more.
ServiceNow + Dialpad: Build stronger IT management from anywhere with ServiceNow + Dialpad. Learn more.
Various Bug & Stability Improvements

February 2018

February 27, 2018

Native App (Mac or Windows) & Chrome App v17.52.1 updates include:

API Key Access: Admins can now generate API keys within the web portal. Learn more.
Add Additional Offices: We've exposed a new option to add additional Offices to your account straight from the web portal. Learn more.
Export Voicemails and Recordings: Admins with Analytics access can now export voicemails and call recordings from the Analytics dashboard. Learn more.
Various Bug & Stability Improvements

February 20, 2018

Native App (Mac or Windows) & Chrome App v17.51.1 updates include:

Various Bug & Stability Improvements

February 13, 2018

Native app (Mac or Windows) & Chrome App v17.50.5 updates include:

Frequent Contacts Update: Now we display your 10 most frequently contacted users when you click into your search field.
Dialpad Free Goes Nationwide: Dialpad Free is now available in the US (excludes HI & AK). Learn more and sign up today.
Department/Queue Numbers in Zendesk: Navigate to your settings in the Dialpad for Zendesk app and you'll see your Departments/Queue numbers displayed for better insights into the line your callers are dialing. Learn more about Dialpad for Zendesk.
Various Bug & Stability Improvements

January 2018

January 26, 2018

Native App (Mac or Windows) & Chrome App v17.49.1 updates include:

Dialpad FREE Open Sign Up: Now teams of 5 or less can sign up for Dialpad FREE using their personal email provider (Hotmail, Yahoo, etc.) outside of G Suite or Office 365.
Switch Call to Polycom: We've made it easier to switch your active call to Polycom. Learn more.
Various Bug Fixes & Stability Improvements

January 15, 2018

Native App (Mac or Windows) & Chrome App v17.48 updates include:

Zendesk CTI: Dialpad now lives inside Zendesk, unlocking click-to-call access plus new ticket creation. Learn more.
Various Bug Fixes & Stability Improvements

January 09, 2018

Native App (Mac or Windows) & Chrome App v17.46.1 updates include:

Dialpad FREE Office 365 Expansion: Now Office 365 teams can join and invite their team into Dialpad FREE. Learn more.
Better insights on Google Events: Now we'll show them meeting your contact is currently in, in addition to any upcoming shared meetings. Learn more about syncing with Google.
Video Calls Between Offices: We've expanded video calling to include all your associated Offices. Learn how to launch your first video call.
Presence for Dialpad Users: For Dialpad users outside your Company, we'll display a blue presence dot next to their name to quickly identify them as fellow Dialpad users.
Various Bug Fixes & Stability Improvements

December 2017

December 18, 2017

Native App (Mac or Windows) & Chrome App v17.44 updates include:

Easier Access to Enterprise Support Portal: We've included a quick access link to our Enterprise Support Portal under your Admin Settings.
Various Bug Fixes & Stability Improvements

December 6, 2017

Native App (Mac or Windows) & Chrome App v17.43 updates include:

Dialpad FREE: A new way to communicate, for free. Introducing the world's first free business phone system, now available. Sign up today.
Updated Contact Info in Search: Now Dialpad displays where we're pulling contacts from outside of Dialpad (like Google or Microsoft) as well as your contact's status (Available, on an UberConference, DND).

November 2017

November 21, 2017

Native App (Mac or Windows) & Chrome App v17.41 updates include:

Various Bug Fixes & Stability Improvements

November 14, 2017

Native App (Mac or Windows) & Chrome App v17.40.1 updates include:

UberConference Presence: Now your Dialpad presence icon will display a U if you're on an active UberConference call. Learn how to launch an UberConference from Dialpad.
Custom Status in Conversation Thread: Your custom status now appears in the conversation thread of the team member you're messaging. Learn how to set your custom status.
Various Bug Fixes & Stability Improvements

November 7, 2017

Native App (Mac or Windows) & Chrome App v17.39.3 updates include:

Various Bug Fixes & Stability Improvements

October 2017

October 31, 2017

Native App (Mac or Windows) & Chrome App v17.38.2 updates include:

Polycom Ordering: Admins can now order pre-provisioned Polycom devices straight from Dialpad. Learn more.
Various Bug Fixes & Stability Improvements

October 23, 2017

Native App (Mac or Windows) & Chrome App v17.37.1 updates include:

Update Company Name: Now Admins on our Standard plan can update their Company name in Dialpad. Just navigate to Admin Settings > Office > Office Settings.
Global Caller ID: Using a shared line as your ID? Now that will display for callers both internal and external to your Company.
Various Bug Fixes & Stability Improvements

October 17, 2017

Native App (Mac or Windows) & Chrome App v17.36 updates include:

Various Bug Fixes & Stability Improvements

October 10, 2017

Native App (Mac or Windows) & Chrome App v17.35.6 updates include:

Various Bug Fixes & Stability Improvements

October 3, 2017

Native App (Mac or Windows) & Chrome App v17.34.3 updates include:

Various Bug Fixes & Stability Improvements

September 2017

September 19, 2017

Native App (Mac or Windows) & Chrome App v17.32 updates include:

Custom Ring Durations for Call Queues: Now you can adjust how long Agents are rung out before routing callers back to your Hold Queue.
Turn Recording Prompt on User Lines: Not only can Admins enable users to record on their direct lines, but now they're given the option to turn off the recording audio prompt as well.
711 Dialing Supported: Now you can dial 711 from your Dialapd connected devices.
Notable Bug Fixes: Mic Detection Pop-up, Integration Sidebar

September 13, 2017

Native App (Mac or Windows) & Chrome App v17.31.5 updates include:

Dialpad Contacts in UberConference: Now when you launch a meeting from Dialpad, you can search and invite your Dialpad contacts in UberConference.
Call Queue Fax and Voicemail Notifications: Similarly to Departments, now Call Queue Agents can check an option to receive email notifications for fax and voicemails.
Notable Bug Fixes: Salesforce Lightning, Profile Sidebar, Department Calls

September 5, 2017

Native App (Mac or Windows) & Chrome app v17.30 updates include:

Polycom Ordering: Now Dialpad Admins can place Polycom orders with our support team. Learn more about the Polycom phones supported.
Notable Bug Fixes: Group Chat, Department Voicemails