Release Notes: Desktop Apps

February 2019

February 8, 2019

Native App (Mac or Windows) & Chrome App v17.99.1 updates include:

Analytics | Call Center & Departments: Placed (outbound) and Received (inbound) are now part of call metrics in Analytics for Departments and Call Centers.
Various Bug & Stability Improvements

Q4 2018

January 2019

January 29, 2019

Native App (Mac or Windows) & Chrome App v17.98.3 updates include:

Call Center | Supervisor view of all active calls: Supervisors now have the visibility to view their team's active calls across all call centers. Learn More.
Recordings | Display Agent: For Departments and Call Centers the agent who was involved in the recorded call now shows in the Recordings tab.
Various Bug & Stability Improvements

January 22, 2019

Native App (Mac or Windows) & Chrome App v17.97.9 updates include:

Various Bug & Stability Improvements

January 16, 2019

Native App (Mac or Windows) & Chrome App v17.96.4 updates include:

Analytics | Call Center: We've added the Agent's "Speed to Answer" calls to the Leaderboard. Learn More.
Analytics | Custom Date Range: Pro and Enterprise users can now select an all-time date selection >3mo.
Authentication | SAML, SCIM, and API Key authentication settings have been moved to Company Settings
Various Bug & Stability Improvements

December 2018

December 20, 2018

Native App (Mac or Windows) & Chrome App v17.95.1 updates include:

Various Bug & Stability Improvements

December 14, 2019

Native App (Mac or Windows) & Chrome App v17.93.9 updates include:

Dialpad Support | In-queue callback: Queue Callback is a new Call Center feature that allows callers to request a callback rather than sit in a queue. Learn More.
Dialpad Talk | Department Queues: Hold Queues are now available in Departments! Learn More.
Various Bug & Stability Improvements

December 13, 2018

Native App (Mac or Windows) & Chrome App v17.92.2 updates include:

Dialpad Everywhere: Integrations stay hidden until you click on them for a less cluttered desktop.
Various Bug & Stability Improvements

December 6, 2018

Native App (Mac or Windows) & Chrome App v17.91.2 updates include:

Dialpad Support: Introducing Dialpad Support for Call Centers - Dialpad's own Call Center standalone product!
Analytics: Ability to chose a specific date instead of manually entering one in.
Billing: Warning banner will display when your credit card will expire in 30 days.
Various Bug & Stability Improvements

November 2018

November 21, 2018

Native App (Mac or Windows) & Chrome App v17.89.5 updates include:

Introducing Web Call History: Gain access to the full catalog of conversations happening across your organization. Learn more.
New Web Navigation: We updated the horizon navigation bar to the left sidebar to keep your job more intuitive, be more organized, and better scaling!
Integrations | Salesforce: Log auto recorded calls to Salesforce
Various Bug & Stability Improvements

October 2018

October 30th, 2018

Native App (Mac or Windows) & Chrome App v17.86.5 updates include:

Call Center | Custom Call Recording: Pick and choose by area code which outbound calls get automatically recorded.
Various Bug & Stability Improvements

October 23rd, 2018

Native App (Mac or Windows) & Chrome App v17.85.4 updates include:

Warm Transfer: We added a dial pad in the warm transfer view so that when a caller is to an IVR menu that they are allowed to select the option with the dial pad
Business Hours & Call Handling: Our business hours and call handling flow got a new look!
Various Bug & Stability Improvements

October 17th, 2018

Native App (Mac or Windows) & Chrome App v17.84.3 updates include:

Dialpad Free | Minute Usage Warning: Worried about running out of minutes when you're on a call? No need! Dialpad will now warn you when you make an outbound call that you have 10 minutes or less left on your monthly usage.
Contact Support: Have an issue? Feel free to let our Support Team know through our new and improved Contact Us page! Learn More.
Various Bug & Stability Improvements

October 4, 2018

Native App (Mac or Windows) & Chrome App v17.82.2 updates include:

Departments | Welcome Greeting: Play a greeting for your callers before fanning out to operators.
Various Bug & Stability Improvements

Q3 2018

September 2018

September 26, 2018

Native App (Mac or Windows) & Chrome App v17.81.4 updates include:

Managing Unknown Numbers: Have unknown contacts in your Dialpad? Now you can manage them easily to block, add, or create a new contact. Learn More.
Various Bug & Stability Improvements

September 12, 2018

Native App (Mac or Windows) & Chrome App v17.79.3 updates include:

Search Call History/Transcripts: Get insight into how many times keywords are said on your calls by searching for them across your transcripts. Learn More.
Various Bug & Stability Improvements

September 4, 2018

Native App (Mac or Windows) & Chrome App v17.78.0 updates include:

Add a Label Field: When adding a number to your Department or Call center, you can now add a label to avoid any confusion. Learn More.
Various Bug & Stability Improvements

August 2018

August 23, 2018

Native App (Mac or Windows) & Chrome App v17.76.4 updates include:

Call Center | On/Off Duty Push notification: We are now displaying a push notification for an agent to stay on or off duty when they miss a call. Learn More.
Various Bug & Stability Improvements

August 16, 2018

Native App (Mac or Windows) & Chrome App v17.75.4 updates include:

Departments | Added a quick link to a department: We've added a quick link to the Department Settings for the Department selected in the IVR menu options
Voice Ai | Forwarding for Transcriptions: User's now have the option to forward feed items from their post-call summary transcriptions. Learn More.
Various Bug & Stability Improvements

August 10, 2018

Native App (Mac or Windows) & Chrome App v17.74.1 updates include:

Various Bug & Stability Improvements

July 2018

July 31, 2018

Native App (Mac or Windows) & Chrome App v17.73.2 updates include:

Call Center | Allow Agents to Pause/Start Recordings: Admins can give agents the ability to stop/start the CC recording. Learn more.
Messaging | International SMS (from US/CA numbers): SMS messaging from US and Canadian Dialpad numbers to international mobile numbers is now supported. Learn More.
Integrations |Azure Active Directory 2.0 for O365: AD 2.0 allows for more granular permissions to be provided. Giving users more control on the access provided to O365 apps in Dialpad.
Various Bug & Stability Improvements

July 25, 2018

Native App (Mac or Windows) & Chrome App v17.72.3 updates include:

Individual Hold Queue: We now have the ability to enable hold queue for personal call and room phone in settings. Learn more.
Call Center| Call Take over IVR: When a call has been taken over by the supervisor, the agent will now hear an IVR, "This call has been taken over. Goodbye."
Various Bug & Stability Improvements

July 18, 2018

Native App (Mac or Windows) & Chrome App v17.71.0 updates include:

Customize Recording Prompt: Now you have the option of uploading or recording your own call recording message prompt on your shared lines. Learn more.
Various Bug & Stability Improvements

July 5, 2018

Native App (Mac or Windows) & Chrome App v17.69.4 updates include:

Call Recording Toggle (Call Center): Now you can choose between automatically recording all inbound calls or outbound calls (or check both). Learn more.
Various Bug & Stability Improvements

Q2 2018

June 2018

June 26, 2018

Native App (Mac or Windows) & Chrome App v17.68.3 updates include:

Expanded Operator Routing: We've added new routing options to your Main Line or Departments including Fixed Order, Round Robin, and Longest Idle. Learn more.
Various Bug & Stability Fixes

June 18, 2018

Native App (Mac or Windows) & Chrome App v17.67.6 updates include:

Refresh button: Refresh your app at any time to ensure you are always up to date and see your latest conversations and messages with the new refresh button located at the top.
Reserve Pool Management: Company admins can now see and manage their reserve pool for all offices by going to Admin Settings > Company Settings > Reserved numbers. Learn more.
Live Voicemail Transcription: Powered by Voice AI your voicemails are now transcribed live.
Various Bug & Stability Fixes

June 13, 2018

Native App (Mac or Windows) & Chrome App v17.66.7 updates include:

Block Anonymous Callers: Block one anonymous caller and Dialpad will block all future anonymous callers when you select Block All Communications. Learn more.
Additional #s as Outbound ID (Room Phones): If your room phones have additional lines assigned to them, you can now select those as outbound ID (beyond your Main Line, Dept., or Call Center IDs). Learn more.
Post Wrap Up Time (Zendesk): We now display your post wrap up time within the Zendesk widget. Learn more.
New API Features: We've added new APIs for changing a users email, adding a forwarding number, add/remove SIP phones (retrieve username/PW), Agent Duty Status. Learn more.
Various Bug & Stability Fixes

May 2018

May 30, 2018

Native App (Mac or Windows) & Chrome App v17.64.1 updates include:

Voicemail Forwarding: Now you can forward your voicemails to other team members or people completely outside your Organization. Learn more.
Call Summary and Transcript Forwarding (VoiceAI): Need to forward over your post call summary or transcripts? Now you can with a handy link share. Learn more.
APIs and Developers: Enterprise Dialpad plans now have access to our developer portal via dialpad.com/developers. Learn more.
Data Protection & Processing Addendum (GDPR): In compliance with GDPR, we have now exposed a Privacy and Legal tab within the Admin Settings for you to review and approve our Data Protection & Processing Addendum. Learn more.
Log VoiceAI calls to Salesforce: If you've enabled Salesforce on your account, your VoiceAI calls will now automatically log (similarly to your voicemails, recordings, and notes).
Various Bug & Stability Improvements

May 16, 2018

Native App (Mac or Windows) & Chrome App v17.62.3 updates include:

Introducing VoiceAI: Every conversation counts. Learn from them with live transcriptions, sentiment analysis, and action items. Learn more.
Connected Callsin Analytics: We've added Connected Calls as a new metric in your Analytics report. Learn more.
Various Bug & Stability Improvements

May 9, 2018

Native App (Mac or Windows) & Chrome App v17.61.6 updates include:

Toggle between additional numbers: Now users can toggle between additional numbers for their contacts, including the TO number and the FROM number. Learn more.
Additional Export Fields: We've added new fields to your exported call logs, including call types (Missed, Voicemail) and date_queued (Call Center). Learn more.
View/Played Recordings in Enterprise Support Portal: If you're using our Enterprise Support Portal, you'll now see an area for Admins to view whether a user played or downloaded a recording.

May 2, 2018

Native App (Mac or Windows) & Chrome App v17.60.2 updates include:

Various Bug & Stability Improvements

April 2018

April 24, 2018

Native App (Mac or Windows) & Chrome App v17.60.2 updates include:

Dialpad Everywhere: Introducing the intuitive, mini-app that follows you from program to window to email with quick access to call controls, customer info, and integrations. Learn more.
Additional Numbers for Users: Admins can now add additional numbers for their individual team members. Learn more.
Recorded Message on Automated Greeting: Now you have the option of selecting a pre-recorded message to play within your Automated Response Menu for your Main Line, Departments, or Call Centers. Learn more.
Various Bug & Stability Improvements

April 17, 2018

Native App (Mac or Windows) & Chrome App v17.59 updates include:

Porting Size Increased: We've increased the number of local number ports you can submit from 100 numbers to 500. Learn more.
Various Bug & Stability Improvements

April 10, 2018

Native App (Mac or Windows) & Chrome App v17.58.1 updates include:

Various Bug & Stability Improvements

April 3, 2018

Native App (Mac or Windows) & Chrome App v17.57.0 updates include:

Select Day and Time for Local Ports: Now you can select the day and time of your local ports. Some restrictions apply. Learn more.
Alerts by Day Analytics: Navigate to your Call Center analytics to view Alerts by Day metrics like Service Level or No Agent on Duty. Learn more.
Various Bug & Stability Improvements

Q1 2018

March 2018

March 28, 2018

Native App (Mac or Windows) & Chrome App v17.56.0 updates include:

Mark VM as Unread: Now you can mark an already listened to voicemail as unread for later. Learn more.
Dialpad Sandbox: Using our Admin API? Now you can access a sandbox environment to test functionality without affecting users. Learn more.
Various Bug & Stability Improvements

March 21, 2018

Native App (Mac or Windows) & Chrome App v17.55.3 updates include:

Flag a Message: Need to come back to a message later? Now you can—just flag the individual message in your conversation thread to view it later. Learn more.
Domo + Dialpad: Actionable insights at your fingertips with Dialpad + Domo. Learn more.
Various Bug & Stability Improvements

March 13, 2018

Native App (Mac or Windows) & Chrome App v17.53.4 updates include:

Add a Line Break: Now you use Shift+Enter to create a line break in your messages. Learn more.
Various Bug & Stability Improvements

March 6, 2018

Native App (Mac or Windows) & Chrome App v17.53.3 updates include:

Call Centers, Reinvented: Say hello to the modern age of call centers, powered by Dialpad. Learn more.
Add Favorite Contacts: Now when you ⭐️ a contact, they'll appear in a new Favorite Contacts sidebar. Learn more.
ServiceNow + Dialpad: Build stronger IT management from anywhere with ServiceNow + Dialpad. Learn more.
Various Bug & Stability Improvements

February 2018

February 27, 2018

Native App (Mac or Windows) & Chrome App v17.52.1 updates include:

API Key Access: Admins can now generate API keys within the web portal. Learn more.
Add Additional Offices: We've exposed a new option to add additional Offices to your account straight from the web portal. Learn more.
Export Voicemails and Recordings: Admins with Analytics access can now export voicemails and call recordings from the Analytics dashboard. Learn more.
Various Bug & Stability Improvements

February 20, 2018

Native App (Mac or Windows) & Chrome App v17.51.1 updates include:

Various Bug & Stability Improvements

February 13, 2018

Native app (Mac or Windows) & Chrome App v17.50.5 updates include:

Frequent Contacts Update: Now we display your 10 most frequently contacted users when you click into your search field.
Dialpad Free Goes Nationwide: Dialpad Free is now available in the US (excludes HI & AK). Learn more and sign up today.
Department/Queue Numbers in Zendesk: Navigate to your settings in the Dialpad for Zendesk app and you'll see your Departments/Queue numbers displayed for better insights into the line your callers are dialing. Learn more about Dialpad for Zendesk.
Various Bug & Stability Improvements

January 2018

January 26, 2018

Native App (Mac or Windows) & Chrome App v17.49.1 updates include:

Dialpad FREE Open Sign Up: Now teams of 5 or less can sign up for Dialpad FREE using their personal email provider (Hotmail, Yahoo, etc.) outside of G Suite or Office 365.
Switch Call to Polycom: We've made it easier to switch your active call to Polycom. Learn more.
Various Bug Fixes & Stability Improvements

January 15, 2018

Native App (Mac or Windows) & Chrome App v17.48 updates include:

Zendesk CTI: Dialpad now lives inside Zendesk, unlocking click-to-call access plus new ticket creation. Learn more.
Various Bug Fixes & Stability Improvements

January 09, 2018

Native App (Mac or Windows) & Chrome App v17.46.1 updates include:

Dialpad FREE Office 365 Expansion: Now Office 365 teams can join and invite their team into Dialpad FREE. Learn more.
Better insights on Google Events: Now we'll show them meeting your contact is currently in, in addition to any upcoming shared meetings. Learn more about syncing with Google.
Video Calls Between Offices: We've expanded video calling to include all your associated Offices. Learn how to launch your first video call.
Presence for Dialpad Users: For Dialpad users outside your Company, we'll display a blue presence dot next to their name to quickly identify them as fellow Dialpad users.
Various Bug Fixes & Stability Improvements