December 2018
December 13, 2018
Native App (Mac or Windows) & Chrome App v17.92.2 updates include:
- Dialpad Everywhere: Integrations stay hidden until you click on them for a less cluttered desktop.
- Various Bug & Stability Improvements
December 6, 2018
Native App (Mac or Windows) & Chrome App v17.91.2 updates include:
- Dialpad Support: Introducing Dialpad Support for Call Centers - Dialpad's own Call Center standalone product!
- Analytics: Ability to chose a specific date instead of manually entering one in.
- Billing: Warning banner will display when your credit card will expire in 30 days.
- Various Bug & Stability Improvements
November 2018
November 21, 2018
Native App (Mac or Windows) & Chrome App v17.89.5 updates include:
- Introducing Web Call History: Gain access to the full catalog of conversations happening across your organization. Learn more.
- New Web Navigation: We updated the horizon navigation bar to the left sidebar to keep your job more intuitive, be more organized, and better scaling!
- Integrations | Salesforce: Log auto recorded calls to Salesforce
- Various Bug & Stability Improvements
October 2018
October 30th, 2018
Native App (Mac or Windows) & Chrome App v17.86.5 updates include:
- Call Center | Custom Call Recording: Pick and choose by area code which outbound calls get automatically recorded.
- Various Bug & Stability Improvements
October 23rd, 2018
Native App (Mac or Windows) & Chrome App v17.85.4 updates include:
- Warm Transfer: We added a dial pad in the warm transfer view so that when a caller is to an IVR menu that they are allowed to select the option with the dial pad
- Business Hours & Call Handling: Our business hours and call handling flow got a new look!
- Various Bug & Stability Improvements
October 17th, 2018
Native App (Mac or Windows) & Chrome App v17.84.3 updates include:
- Dialpad Free | Minute Usage Warning: Worried about running out of minutes when you're on a call? No need! Dialpad will now warn you when you make an outbound call that you have 10 minutes or less left on your monthly usage.
- Contact Support: Have an issue? Feel free to let our Support Team know through our new and improved Contact Us page! Learn More.
- Various Bug & Stability Improvements
October 4, 2018
Native App (Mac or Windows) & Chrome App v17.82.2 updates include:
- Departments | Welcome Greeting: Play a greeting for your callers before fanning out to operators.
- Various Bug & Stability Improvements
September 2018
September 26, 2018
Native App (Mac or Windows) & Chrome App v17.81.4 updates include:
- Managing Unknown Numbers: Have unknown contacts in your Dialpad? Now you can manage them easily to block, add, or create a new contact. Learn More.
- Various Bug & Stability Improvements
September 12, 2018
Native App (Mac or Windows) & Chrome App v17.79.3 updates include:
- Search Call History/Transcripts: Get insight into how many times keywords are said on your calls by searching for them across your transcripts. Learn More.
- Various Bug & Stability Improvements
September 4, 2018
Native App (Mac or Windows) & Chrome App v17.78.0 updates include:
- Add a Label Field: When adding a number to your Department or Call center, you can now add a label to avoid any confusion. Learn More.
- Various Bug & Stability Improvements
August 2018
August 23, 2018
Native App (Mac or Windows) & Chrome App v17.76.4 updates include:
- Call Center | On/Off Duty Push notification: We are now displaying a push notification for an agent to stay on or off duty when they miss a call. Learn More.
- Various Bug & Stability Improvements
August 16, 2018
Native App (Mac or Windows) & Chrome App v17.75.4 updates include:
- Departments | Added a quick link to a department: We've added a quick link to the Department Settings for the Department selected in the IVR menu options
- Voice Ai | Forwarding for Transcriptions: User's now have the option to forward feed items from their post-call summary transcriptions. Learn More.
- Various Bug & Stability Improvements
August 10, 2018
Native App (Mac or Windows) & Chrome App v17.74.1 updates include:
- Various Bug & Stability Improvements
July 2018
July 31, 2018
Native App (Mac or Windows) & Chrome App v17.73.2 updates include:
- Call Center | Allow Agents to Pause/Start Recordings: Admins can give agents the ability to stop/start the CC recording. Learn more.
- Messaging | International SMS (from US/CA numbers): SMS messaging from US and Canadian Dialpad numbers to international mobile numbers is now supported. Learn More.
- Integrations | Azure Active Directory 2.0 for O365: AD 2.0 allows for more granular permissions to be provided. Giving users more control on the access provided to O365 apps in Dialpad.
- Various Bug & Stability Improvements
July 25, 2018
Native App (Mac or Windows) & Chrome App v17.72.3 updates include:
- Individual Hold Queue: We now have the ability to enable hold queue for personal call and room phone in settings. Learn more.
- Call Center| Call Take over IVR: When a call has been taken over by the supervisor, the agent will now hear an IVR, "This call has been taken over. Goodbye."
- Various Bug & Stability Improvements
July 18, 2018
Native App (Mac or Windows) & Chrome App v17.71.0 updates include:
- Customize Recording Prompt: Now you have the option of uploading or recording your own call recording message prompt on your shared lines. Learn more.
- Various Bug & Stability Improvements
July 5, 2018
Native App (Mac or Windows) & Chrome App v17.69.4 updates include:
- Call Recording Toggle (Call Center): Now you can choose between automatically recording all inbound calls or outbound calls (or check both). Learn more.
- Various Bug & Stability Improvements
June 2018
June 26, 2018
Native App (Mac or Windows) & Chrome App v17.68.3 updates include:
- Expanded Operator Routing: We've added new routing options to your Main Line or Departments including Fixed Order, Round Robin, and Longest Idle. Learn more.
- Various Bug & Stability Fixes
June 18, 2018
Native App (Mac or Windows) & Chrome App v17.67.6 updates include:
- Refresh button: Refresh your app at any time to ensure you are always up to date and see your latest conversations and messages with the new refresh button located at the top.
- Reserve Pool Management: Company admins can now see and manage their reserve pool for all offices by going to Admin Settings > Company Settings > Reserved numbers. Learn more.
- Live Voicemail Transcription: Powered by Voice AI your voicemails are now transcribed live.
- Various Bug & Stability Fixes
June 13, 2018
Native App (Mac or Windows) & Chrome App v17.66.7 updates include:
- Block Anonymous Callers: Block one anonymous caller and Dialpad will block all future anonymous callers when you select Block All Communications. Learn more.
- Additional #s as Outbound ID (Room Phones): If your room phones have additional lines assigned to them, you can now select those as outbound ID (beyond your Main Line, Dept., or Call Center IDs). Learn more.
- Post Wrap Up Time (Zendesk): We now display your post wrap up time within the Zendesk widget. Learn more.
- New API Features: We've added new APIs for changing a users email, adding a forwarding number, add/remove SIP phones (retrieve username/PW), Agent Duty Status. Learn more.
- Various Bug & Stability Fixes
May 2018
May 30, 2018
Native App (Mac or Windows) & Chrome App v17.64.1 updates include:
- Voicemail Forwarding: Now you can forward your voicemails to other team members or people completely outside your Organization. Learn more.
- Call Summary and Transcript Forwarding (VoiceAI): Need to forward over your post call summary or transcripts? Now you can with a handy link share. Learn more.
- APIs and Developers: Enterprise Dialpad plans now have access to our developer portal via dialpad.com/developers. Learn more.
- Data Protection & Processing Addendum (GDPR): In compliance with GDPR, we have now exposed a Privacy and Legal tab within the Admin Settings for you to review and approve our Data Protection & Processing Addendum. Learn more.
- Log VoiceAI calls to Salesforce: If you've enabled Salesforce on your account, your VoiceAI calls will now automatically log (similarly to your voicemails, recordings, and notes).
- Various Bug & Stability Improvements
May 16, 2018
Native App (Mac or Windows) & Chrome App v17.62.3 updates include:
- Introducing VoiceAI: Every conversation counts. Learn from them with live transcriptions, sentiment analysis, and action items. Learn more.
- Connected Calls in Analytics: We've added Connected Calls as a new metric in your Analytics report. Learn more.
- Various Bug & Stability Improvements
May 9, 2018
Native App (Mac or Windows) & Chrome App v17.61.6 updates include:
- Toggle between additional numbers: Now users can toggle between additional numbers for their contacts, including the TO number and the FROM number. Learn more.
- Additional Export Fields: We've added new fields to your exported call logs, including call types (Missed, Voicemail) and date_queued (Call Center). Learn more.
- View/Played Recordings in Enterprise Support Portal: If you're using our Enterprise Support Portal, you'll now see an area for Admins to view whether a user played or downloaded a recording.
May 2, 2018
Native App (Mac or Windows) & Chrome App v17.60.2 updates include:
- Various Bug & Stability Improvements
April 2018
April 24, 2018
Native App (Mac or Windows) & Chrome App v17.60.2 updates include:
- Dialpad Everywhere: Introducing the intuitive, mini-app that follows you from program to window to email with quick access to call controls, customer info, and integrations. Learn more.
- Additional Numbers for Users: Admins can now add additional numbers for their individual team members. Learn more.
- Recorded Message on Automated Greeting: Now you have the option of selecting a pre-recorded message to play within your Automated Response Menu for your Main Line, Departments, or Call Centers. Learn more.
- Various Bug & Stability Improvements
April 17, 2018
Native App (Mac or Windows) & Chrome App v17.59 updates include:
- Porting Size Increased: We've increased the number of local number ports you can submit from 100 numbers to 500. Learn more.
- Various Bug & Stability Improvements
April 10, 2018
Native App (Mac or Windows) & Chrome App v17.58.1 updates include:
- Various Bug & Stability Improvements
April 3, 2018
Native App (Mac or Windows) & Chrome App v17.57.0 updates include:
- Select Day and Time for Local Ports: Now you can select the day and time of your local ports. Some restrictions apply. Learn more.
- Alerts by Day Analytics: Navigate to your Call Center analytics to view Alerts by Day metrics like Service Level or No Agent on Duty. Learn more.
- Various Bug & Stability Improvements
March 2018
March 28, 2018
Native App (Mac or Windows) & Chrome App v17.56.0 updates include:
- Mark VM as Unread: Now you can mark an already listened to voicemail as unread for later. Learn more.
- Dialpad Sandbox: Using our Admin API? Now you can access a sandbox environment to test functionality without affecting users. Learn more.
- Various Bug & Stability Improvements
March 21, 2018
Native App (Mac or Windows) & Chrome App v17.55.3 updates include:
- Flag a Message: Need to come back to a message later? Now you can—just flag the individual message in your conversation thread to view it later. Learn more.
- Domo + Dialpad: Actionable insights at your fingertips with Dialpad + Domo. Learn more.
- Various Bug & Stability Improvements
March 13, 2018
Native App (Mac or Windows) & Chrome App v17.53.4 updates include:
- Add a Line Break: Now you use Shift+Enter to create a line break in your messages. Learn more.
- Various Bug & Stability Improvements
March 6, 2018
Native App (Mac or Windows) & Chrome App v17.53.3 updates include:
- Call Centers, Reinvented: Say hello to the modern age of call centers, powered by Dialpad. Learn more.
- Add Favorite Contacts: Now when you ⭐️ a contact, they'll appear in a new Favorite Contacts sidebar. Learn more.
- ServiceNow + Dialpad: Build stronger IT management from anywhere with ServiceNow + Dialpad. Learn more.
- Various Bug & Stability Improvements
February 2018
February 27, 2018
Native App (Mac or Windows) & Chrome App v17.52.1 updates include:
- API Key Access: Admins can now generate API keys within the web portal. Learn more.
- Add Additional Offices: We've exposed a new option to add additional Offices to your account straight from the web portal. Learn more.
- Export Voicemails and Recordings: Admins with Analytics access can now export voicemails and call recordings from the Analytics dashboard. Learn more.
- Various Bug & Stability Improvements
February 20, 2018
Native App (Mac or Windows) & Chrome App v17.51.1 updates include:
- Various Bug & Stability Improvements
February 13, 2018
Native app (Mac or Windows) & Chrome App v17.50.5 updates include:
- Frequent Contacts Update: Now we display your 10 most frequently contacted users when you click into your search field.
- Dialpad Free Goes Nationwide: Dialpad Free is now available in the US (excludes HI & AK). Learn more and sign up today.
- Department/Queue Numbers in Zendesk: Navigate to your settings in the Dialpad for Zendesk app and you'll see your Departments/Queue numbers displayed for better insights into the line your callers are dialing. Learn more about Dialpad for Zendesk.
- Various Bug & Stability Improvements
January 2018
January 26, 2018
Native App (Mac or Windows) & Chrome App v17.49.1 updates include:
- Dialpad FREE Open Sign Up: Now teams of 5 or less can sign up for Dialpad FREE using their personal email provider (Hotmail, Yahoo, etc.) outside of G Suite or Office 365.
- Switch Call to Polycom: We've made it easier to switch your active call to Polycom. Learn more.
- Various Bug Fixes & Stability Improvements
January 15, 2018
Native App (Mac or Windows) & Chrome App v17.48 updates include:
- Zendesk CTI: Dialpad now lives inside Zendesk, unlocking click-to-call access plus new ticket creation. Learn more.
- Various Bug Fixes & Stability Improvements
January 09, 2018
Native App (Mac or Windows) & Chrome App v17.46.1 updates include:
- Dialpad FREE Office 365 Expansion: Now Office 365 teams can join and invite their team into Dialpad FREE. Learn more.
- Better insights on Google Events: Now we'll show them meeting your contact is currently in, in addition to any upcoming shared meetings. Learn more about syncing with Google.
- Video Calls Between Offices: We've expanded video calling to include all your associated Offices. Learn how to launch your first video call.
- Presence for Dialpad Users: For Dialpad users outside your Company, we'll display a blue presence dot next to their name to quickly identify them as fellow Dialpad users.
- Various Bug Fixes & Stability Improvements
December 2017
December 18, 2017
Native App (Mac or Windows) & Chrome App v17.44 updates include:
- Easier Access to Enterprise Support Portal: We've included a quick access link to our Enterprise Support Portal under your Admin Settings.
- Various Bug Fixes & Stability Improvements
December 6, 2017
Native App (Mac or Windows) & Chrome App v17.43 updates include:
- Dialpad FREE: A new way to communicate, for free. Introducing the world's first free business phone system, now available. Sign up today.
- Updated Contact Info in Search: Now Dialpad displays where we're pulling contacts from outside of Dialpad (like Google or Microsoft) as well as your contact's status (Available, on an UberConference, DND).
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