Adding Local or Toll-Free Numbers in Dialpad

Adding toll-free numbers to your account is available on Standard plans and above. 

Learn how to add local or toll-free numbers in Dialpad for your users, Main Line, Departments, or Call Centers.

Adding an additional local # or toll-free # to your Main Line, Department or Call Center will incur an additional fee, either monthly or annually (depending on your billing cycle). 

Add a Local Number (Shared Lines)

To add a local number to your Main Line, Department or Call Center navigate to the page settings and select Add a Number. 

From here you'll be able to:

• Check how many local licenses you have 
• Confirm the new # or select it from the Change menu 
  • If you are on a Pro or Enterprise plan, and you have a Reserved Pool you can select a number from "unassigned numbers"
• Add a label to your new number 

Adding a local # to your Main Line, Department or Call Center will incur an additional fee, either monthly or annually (depending on your billing cycle). 

Add a Local Number (Users) 

To add a local number to your users: 

1. Navigate to your Team page
2. Navigate to the individual user or users 
3. Select Manage Numbers from the drop-down menu 
4. Select Add Number
5. If you are on a Pro or Enterprise plan, and you have a Reserved Pool you can select a number from "unassigned numbers" 

Adding a local # to your users will incur an additional fee, either monthly or annually (depending on your billing cycle). 

Add a Toll-Free Number (Shared Lines)

To add a toll-free number to your Main Line, Department or Call Center navigate to the page settings and select Add a Number

From here you'll be able to:

• Check how many toll-free licenses you have
• Confirm the new # or select it from the Change menu
• Add a label to your new number

Adding a toll-free # to your Main Line, Department or Call Center will incur an additional fee, either monthly or annually (depending on your billing cycle). 

Have more questions about number assignments? Check out our FAQ.