Add Local or Toll-Free Numbers

Dialpad lets you add local numbers to any Shared Line or user — toll-free numbers can only be added to a Shared Line.

Let's take a look at how to add local and toll-free numbers in Dialpad.

Who can use this feature?

Company and Office Admins can add local and toll-free numbers. 

Add a Local Number

Shared Line

To add a shared line, head to your Admin Settings from Dialpad.com

1. Select Departments
2. Navigate to Department Info
3. Select Add a Number
4. Select Local from the drop-down menu
5. Enter the number, then select Confirm/Purchase

Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license designated for the local number.

Shared Lines and users can have up to 30 numbers (local or toll-free) each.

Team Member

To add a Team Member Number, head to your Admin Settings at Dialpad.com

1. Navigate to Office Settings
2. Select Users
3. Choose the user, then select Options to access the drop-down menu
4. Select Calling
5. Select Manager Phone Numbers
6. Click Add a Number.
7. Enter the number, then select Confirm/Purchase

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.

Add a Toll-Free Number

Shared Line

To add a Toll-Free Number for a Shared Line, head to Dialpad.com and navigate to a Shared Line (in Admin Settings) and select Add a Number > Toll-Free.

Enter the number, then select Confirm/Purchase.

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the toll-free number. Shared Lines and users can have up to 30 numbers (local or toll-free) each.