Dialpad lets you add local numbers to any Shared Line or user, and toll-free numbers can only be added to a Shared Line.
Keep in mind that adding local and toll-free numbers will incur additional monthly or annual fees.
Let's take a look at how to add and remove local and toll-free numbers in Dialpad.
Add a Local Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Add a Number > Local.
Enter the number, then select Confirm/Purchase.
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number. Shared Lines can have up to 30 numbers (local or toll-free) each.
Team Member
From Dialpad.com, navigate to Admin Settings > Office > Users.
Choose the user, then select Options > Calling > Manager Phone Numbers > Add a Number. Enter the number, then select Confirm/Purchase.
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.
Remove a Local Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Remove alongside the local number.
Team Member
From Dialpad.com, navigate to Admin Settings > Office > Users.
Choose the user, then select Options > Calling > Manage Phone Numbers.
Select Options > Remove alongside the local number.
Add a Toll-Free Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Add a Number > Toll-Free.
Enter the number, then select Confirm/Purchase.
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the toll-free number. Shared Lines can have up to 30 numbers (local or toll-free) each.
Remove a Toll-Free Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Remove alongside the toll-free number.
Add an Extension
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Add Extension alongside a number. You're only able to do this if the Shared Line has a number assigned to it first.
Enter a 5-digit extension, then select Save.
If you'd like to add a user extension, review this Help Center article for instructions.
Change or Remove an Extension
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Edit Extension alongside a number.
Enter a different 5-digit extension and select Save, or select Remove Extension to remove it.
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