Add & Remove Local or Toll-Free Numbers

Dialpad lets you add local numbers to any Shared Line or user, and toll-free numbers can only be added to a Shared Line.

Let's take a look at how to add and remove local and toll-free numbers in Dialpad.

⭐️ Note:

Adding local and toll-free numbers will incur additional fees.

Add a Local Number

Shared Line

To add a shared line, head to Dialpad.com and navigate to a Shared Line (in Admin Settings) and select Add a NumberLocal.

Enter the number, then select Confirm/Purchase.

Dialpad will use an available license if possible, or, you'll be asked to purchase an additional license designated for the local number. Shared Lines and users can have up to 30 numbers (local or toll-free) each.

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Team Member

To add a Team Member Number, head to Dialpad.com and navigate to Admin Settings Office Users.

Choose the user, then select Options CallingManager Phone Numbers Add a Number. Enter the number, then select Confirm/Purchase.

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.

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Remove a Local Number

Removing a number is a piece of cake,  and once you confirm the changes, your removed number will be placed in your Unassigned Numbers (also known as your Reserve Pool) for you to access later on, or to reassign elsewhere. 

Don't forget — there is a fee for maintaining numbers in your Reserve Pool. 

Shared Line

To remove a Shared line, head to Dialpad.com, and navigate to a Shared Line (in Admin Settings). Select Options Remove alongside the local number.dp-localnumber-remove-shared-line.gif

 

Team Member

To remove a Team Member, head to Dialpad.com and navigate to Admin Settings Office Users.

Choose the user, then select Options Calling Manage Phone Numbers.

Select Options Remove alongside the local number.

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Add a Toll-Free Number

Shared Line

To add a Toll-Free Number for a Shared Line, head to Dialpad.com and navigate to a Shared Line (in Admin Settings) and select Add a NumberToll-Free.

Enter the number, then select Confirm/Purchase.

Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the toll-free number. Shared Lines and users can have up to 30 numbers (local or toll-free) each.

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Remove a Toll-Free Number

Shared Line

To remove a shared line, first head to Dialpad.com. Navigate to a Shared Line (in Admin Settings) and select Options > Remove alongside the toll-free number.

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Add an Extension

Shared Line

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From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Add Extension alongside a number. You're only able to do this if the Shared Line has a number assigned to it first.

Enter a 5-digit extension, then select Save.

If you'd like to add a user extension, review this Help Center article for instructions.

Change or Remove an Extension

Shared Line

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From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Edit Extension alongside a number.

Enter a different 5-digit extension and select Save, or select Remove Extension to remove it.

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