Dialpad lets you add local numbers to any Shared Line or user, and toll-free numbers can only be added to a Shared Line.
Keep in mind that adding local and toll-free numbers will incur additional monthly or annual fees.
Let's take a look at how to add and remove local and toll-free numbers in Dialpad.
Add a Local Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Add a Number > Local.
Enter the number, then select Confirm/Purchase.
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.
Team Member
From Dialpad.com, navigate to Admin Settings > Office > Users.
Choose the user, then select Options > Calling > Manager Phone Numbers > Add a Number. Enter the number, then select Confirm/Purchase.
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the local number.
Remove a Local Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Remove alongside the local number.
Team Member
From Dialpad.com, navigate to Admin Settings > Office > Users.
Choose the user, then select Options > Calling > Manage Phone Numbers.
Select Options > Remove alongside the local number.
Add a Toll-Free Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Add a Number > Toll-Free.
Enter the number, then select Confirm/Purchase.
Dialpad will use an available license if possible, or you'll be asked to purchase an additional license designated for the toll-free number.
Remove a Toll-Free Number
Shared Line
From Dialpad.com, navigate to a Shared Line (in Admin Settings) and select Options > Remove alongside the toll-free number.
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