With Dialpad you get the freedom to work from anywhere on the Android devices you use every day. At this point, you've already downloaded the Android app and are ready to connect and launch the app for the first time.
Let's take a look at your first steps in getting started with the Android app. Ready to skip ahead to our user guide?
Step 1: Verify Your Number
Once you launch the app, you'll be asked to verify your phone number. In most cases, we should be able to do this for you (especially if you've added it in your Profile settings).
If not, enter your number and tap Verify to have us ring out to you. Just answer and tap 1 to confirm.
If you opt to Skip for now, you'll only be able to place/receive calls when you have an internet connection.
Step 2: Navigating the App
Once you're logged into the app, your Recent screen will display things like:
- Your Profile
- Recent conversations (including notifications)
- Quick action (+) menu (add contact, new message, new call)
Just like your desktop app, your Inbox displays:
- New notifications
- New calls
- Missed calls
Tap on a voicemail to display options to:
- Play (via earpiece of speaker)
- Reply (conversation thread)
- Call Back
On our Pro or Enterprise plan? Voicemail transcriptions will automatically appear under each of your voicemails.
Tap on Contacts to view:
- Dialpad (contacts you’ve connected with through Dialpad)
- Device (personal contacts from your Android device)
Tap on your profile to display all the Departments or Call Queues that you've been assigned as an Operator, Agent, or Administrator.
Your Department Inbox displays categories like:
- New notifications
- Recent conversations
- Missed notifications
- Recordings (Administrators only)
Nestled within your profile is your DND toggle (which includes a timer). This is how you'll access your Inbox, Contacts, and any Departments or Call Queues you've been assigned.
Tap on Settings to access:
Step 3: Enabling HD Calling
Empowering you to work from anywhere takes strong call quality. That's why we suggest enabling HD calling when you're connected to a trusted, strong WiFi connection (like at the Office, airport, or even at home).
Traveling? Navigate back here to disable HD calling and make calls with your carrier network.
Better yet, consider opting for Choose before each call, giving you the flexibility to pick the best option for wherever work takes you.