Getting Started with the Android App

With Dialpad you get the freedom to work from anywhere on the Android devices you use every day. At this point, you've already downloaded the Android app and are ready to connect and launch the app for the first time. 

Let's take a look at your first steps in getting started with the Android app. Ready to skip ahead to our user guide?

Step 1: Verify Your Number

Once you launch the app, you'll be asked to verify your phone number. In most cases, we should be able to do this for you (especially if you've added it in your Profile settings).

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If not, enter your number and tap Verify to have us ring out to you. Just answer and tap 1 to confirm.

If you opt to Skip for now, you'll only be able to place/receive calls when you have an internet connection.

Step 2: Navigating the App

Once you're logged into the app, your Recent screen will display things like:

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Inbox

Just like your desktop app, your Inbox displays:

  • New notifications
  • New calls
  • Missed calls
  • Voicemails
  • Recordings

Tap on a voicemail to display options to:

  • Play (via earpiece of speaker)
  • Reply (conversation thread)
  • Call Back
  • Delete

On our Pro or Enterprise plan? Voicemail transcriptions will automatically appear under each of your voicemails.

Contacts

Tap on Contacts to view:

  • Frequent
  • Directory
  • Department
  • Dialpad (contacts you’ve connected with through Dialpad)
  • Device (personal contacts from your Android device)

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Departments

Tap on your profile to display all the Departments or Call Queues that you've been assigned as an Operator, Agent, or Admin (will also include your Main Line, too). 

Your Department Inbox displays categories like:

  • New notifications
  • Recent conversations
  • Missed notifications
  • Voicemails
  • Recordings (Admins only)

Profile Settings

This is how you'll access your Inbox, Contacts, and any Departments or Call Queues you've been assigned. Plus, you'll see a space to toggle your DND (which includes a timer) and set a custom status

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Tap on Settings to access:

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Step 3: Enabling HD Calling

Empowering you to work from anywhere takes strong call quality. That's why we suggest enabling HD calling when you're connected to a trusted, strong WiFi connection (like at the Office, airport, or even at home). 

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Traveling? Navigate back here to disable HD calling and make calls with your carrier network.

Better yet, consider opting for Choose before each call, giving you the flexibility to pick the best option for wherever work takes you. 

 

What's Next?