With Dialpad you get the freedom to work from anywhere on the iOS devices you use every day. At this point, you've already downloaded the iOS app and are ready to connect and launch the app for the first time.
Let's take a look at your first steps in getting started with the iOS app. Ready to skip ahead to our user guide?
Step 1: Verify Your Number
Once you launch the app, you'll be asked to verify your phone number. You may have already done this in your Profile settings. If so, once you hit Verify Number, we'll let you know that you're good to go onto the next step.
If not, we'll ring out to you. Just tap 1 to confirm your number.
If you opt to Skip for now, you'll only be able to place/receive calls when you have an internet connection.
Step 2: Navigating the App
Once you're logged into the app, your Recent screen will display things like:
- Your Profile
- Recent conversations (including notifications)
- Quick action (+) menu (add contact, new message, new call)
- Assigned Departments / Call Queues
Just like your desktop app, your Inbox displays:
- New notifications
- New calls
- Missed calls
Tap on a voicemail to display options to:
- Play (via earpiece of speaker)
- Reply (conversation thread)
- Call Back
Pro or Enterprise user? Voicemail transcriptions will automatically appear under each of your voicemails.
Tap on Contacts to view:
- Dialpad (contacts you’ve connected with through Dialpad)
- Device (personal contacts from your iOS device)
Tap on Departments to display all the Departments or Call Queues that you've been assigned as an Operator, Agent, or Administrator.
Your Department Inbox displays categories like:
- New notifications
- Recent conversations
- Missed notifications
- Recordings (Administrators only)
You'll also have the ability to toggle your Department or Call Queue DND from this screen.
Here's where you'll come if you're looking to:
- Toggle your DND on/off
- Change your outbound caller ID for all iOS calls
- Toggle notifications on/off
- Enable/disable HD calling
Step 3: Enabling HD Calling
Empowering you to work from anywhere takes strong call quality. That's why we suggest enabling HD calling when you're connected to a trusted, strong WiFi connection (like at the Office, airport, or even at home).
Traveling? Navigate back here to disable HD calling and make calls with your carrier network.
Better yet, consider opting for Choose before each call, giving you the flexibility to pick the best option for wherever work takes you.