Getting Started with the iOS App

With Dialpad you get the freedom to work from anywhere on the iOS devices you use every day. At this point, you've already downloaded the iOS app and are ready to connect and launch the app for the first time. 

Let's take a look at your first steps in getting started with the iOS app. Ready to skip ahead to our user guide?

Step 1: Verify Your Number

Once you launch the app, you'll be asked to verify your phone number. You may have already done this in your Profile settings. If so, once you hit Verify Number, we'll let you know that you're good to go onto the next step.


If not, we'll ring out to you. Just tap 1 to confirm your number.

If you opt to Skip for now, you'll only be able to place/receive calls when you have an internet connection.

Step 2: Navigating the App

Once you're logged into the app, your Recent screen will display things like:

  • Your Profile
  • Recent conversations (including notifications)
  • Quick action (+) menu (add contact, new message, new call)
  • Search
  • Inbox
  • Contacts
  • Assigned Departments / Call Centers 



Just like your desktop app, your Inbox displays:

  • New notifications
  • New calls
  • Missed calls
  • Voicemails
  • Recordings

Tap on a voicemail to display options to:

  • Play (via earpiece of speaker)
  • Reply (conversation thread)
  • Call Back
  • Delete


Pro or Enterprise user? Voicemail transcriptions will automatically appear under each of your voicemails.


Tap on Contacts to view:

  • Frequent
  • Directory
  • Department
  • Dialpad (contacts you’ve connected with through Dialpad)
  • Device (personal contacts from your iOS device)



Tap on Departments to display all the Departments or Call Center that you've been assigned as an Operator, Agent, or Administrator. 

Your Department Inbox displays categories like:

  • New notifications
  • Recent conversations
  • Missed notifications
  • Voicemails
  • Recordings (Administrators only)

You'll also have the ability to toggle your Department or Call Center DND from this screen.

Profile Settings

Here's where you'll come if you're looking to:


Step 3: Enabling HD Calling

Empowering you to work from anywhere takes strong call quality. That's why we suggest enabling HD calling when you're connected to a trusted, strong WiFi connection (like at the Office, airport, or even at home). 


Traveling? Navigate back here to disable HD calling and make calls with your carrier network.

Better yet, consider opting for Choose before each call, giving you the flexibility to pick the best option for wherever work takes you. 


What's Next?