When you sign up for Dialpad, you're automatically given a Main Line number for your Company's account. Let's take a look at how to set up and customize your Main Line to ensure callers get the best experience, every time.
To get started, navigate to Dialpad.com > Admin Settings > Office > Main Line.
Main Line Info
Here's where you can rename your Main Line to something more recognizable and tied to your brand.
Since we provide you with the Main Line number, you'll see that listed here but you always have the option to add more phone or fax numbers (additional charges apply) or port in your existing local or toll-free line.
Assigned Operators & Phones
Next, you'll need to assign team members as Operators to make and receive calls on your Main Line.
You'll also have the option to add a room phone as an Operator, in cases where you may want a shared phone to ring out (like at reception).
Business Hours & Call Handling
The business hours & call handling section isn't just responsible for when calls come into your Main Line, but how those calls are handled once they're received.
If you scroll through this section, you'll see options to set:
- Business hours & timezone
- Open vs Closed Hour Routing
- Operator vs System Greeting
- Automated Response Menu
Dialpad Tip: Don't forget to set an open vs closed voicemail greeting and a system greeting (if you've selected that option from above).
Whether you decide to upload your own tune or one of ours, make sure to set your hold music as this will play for calls on hold for your Main Line but across your entire team.
Looking for recommendations on uploaded hold music? Check out our FAQ.
Your advanced settings give you even more control over your Main Line. Scroll through this section to set:
- Automatic call recording (including call message)
- Call waiting for Operators
- Department Failover Number