Companies are provided with a Main Line number upon signing up for Dialpad. It serves as the go-to number for the entire business, and Dialpad allows you to assign Operators and customize a variety of settings pertaining to the Main Line to meet your business' needs.
Let's take a look at how manage a Main Line in Dialpad.
Main Line Info
From Dialpad.com, navigate to Dialpad.com > Admin Settings > Office > Main Line.
You'll see the option to rename your Main Line and add an abbreviation representing it across Dialpad. Both the Main Line's name and its abbreviation can be changed at any time.
In this section, Dialpad also lists any local, toll-free, and fax numbers associated with the Main Line. Select Add A Number to add more phone or fax numbers to the account.
Assigned Operators & Phones
Assign users as Operators to make and receive calls on your Main Line. You also have the option to add a room phone in environments, such as a reception desk, where you want a shared phone to ring.
Business Hours & Call Routing
In the Business Hours & Call Routing section, define when your business is open and closed as well as how calls are handled. It also serves as the area for you to set the Main Line's timezone.
Choose for the Main Line to take calls 24/7, or set it to receive calls only during specific (normal or split) business hours. From there, it's important to set call routing rules.
Dialpad also offers the ability to set holiday hours.
Hold Music
Set hold music to play for callers on holiday with your Main Line. Dialpad lets you choose from premade hold music, or you can upload an audio file to customize this.
Voice Intelligence
Set Voice Intelligence on the Main Line to start automatically, turn on or off at the discretion of Operators, and show real-time transcripts when a call or conference begins.
Integrations
Enable integrations on Dialpad for your Main Line.
Advanced Settings
Take even more control over your Main Line with these advanced settings:
Main Lines are able to turn on spam blocking settings just as individual users can for their calls.
What's Next?
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