Whether you're available right away or need a minute before answering, Dialpad gives you some flexibility when it comes to how you receive your calls.
Let's take a look at the basics first, receiving a call, before diving into the different options you have once a call comes in.
Receive a Call
Incoming calls will ring out of your chosen speakers plus you'll see a pop-up notification appear on your screen. Just click Answer to connect your call and access your call controls.
Decline a Call
Can't take a call at the moment? Click Decline to route your callers to your voicemail. Need to temporarily stop calls for a while? Consider turning on your Do Not Disturb from your profile drop-down.
Screen a Call
If you're not sure about a call, you can always opt to Screen and listen in while your caller leaves a voicemail. If you do need to grab it, click Pick Up to accept.
Merge a Second Call
Need to merge two calls? On the desktop app, you can add a second caller to your existing call without putting either on hold.
When you're on your active call and another comes in, you'll see the following options:
- Answer: Holds current call
- Merge: Merges callers together
- Decline: Sends the second caller to your voicemail