Receive Your First Call

Whether you're available right away or need a minute before answering, Dialpad gives you some flexibility when it comes to how you receive your calls. 

Let's take a look at the basics first, receiving a call, before diving into the different options you have once a call comes in. 

Looking to receive calls on your other devices? Check out our guides for iOSAndroid, or desk phones.

Receive a Call

Incoming calls will ring out of your chosen speakers plus you'll see a pop-up notification appear on your screen. Just click Answer to connect your call and access your call controls. 


Decline a Call

Can't take a call at the moment? Click Decline to route your callers to your voicemail. Need to temporarily stop calls for a while? Consider turning on your Do Not Disturb from your profile drop-down

Screen a Call

If you're not sure about a call, you can always opt to Screen and listen in while your caller leaves a voicemail. If you do need to grab it, click Pick Up to accept. 



Merge a Second Call

Need to merge two calls? On the desktop app, you can add a second caller to your existing call without putting either on hold. 

When you're on your active call and another comes in, you'll see the following options:

  • Answer: Holds current call
  • Merge: Merges callers together
  • Decline: Sends the second caller to your voicemail


Dialpad Tip: Merge is only available if your first call is active (i.e. not on hold). If you put your first call on hold before the second one comes in, you'll only have the standard call handling options.


What's Next?