Create & Setup a Call Queue

Similarly to a Department, Call Queues serve to route callers to a specific group of team members.

The difference, however, is that Call Queues ring out to Agents one-by-one, based on how long they haven't taken a call. Plus, callers can be placed in a Hold Queue when no Agents are available. 

In this tutorial, you'll learn how to:

 

 

What's Next?