Departments help you easily route callers to a specific group of team members, like Finance or Customer Support. Dialpad gives you the ability to create as many Departments as you need, all with just a click of a button.
In this tutorial, you'll learn how to:
- Create a new Department
- Navigate your Department settings
- Assign Department Operators
- Set business hours & call handling options
- Set advanced settings like automatic recording or Department IDs