Main Line vs Departments

What's the difference between a Main Line and Department?

Think of your Main Line as a net for all your inbound calls. Once those calls reach your business, though, your callers may need additional help from a specific group of users, like Finance or Customer Support. 

That's where Departments come into play. 

By creating a Department for a specific group of users, you can set up automatic call routing rules so that callers looking for customer support can automatically be routed to your reps (among other options). 



What's Next?