Make Your First Call

Dialpad gives you a number of ways to make your first call from search results to chat history. Let's take a look at all the ways you can place a call in Dialpad, starting with dialing a number.

Looking to make calls on your other devices? Check out our guides for iOSAndroid, or desk phones.

Dial a Number

Click Make a Call to manually dial in your contact's number. Once you start using Dialpad, your frequent contacts will automatically appear for quick access.

Maybe you don't know your contacts number off the top of your head (who does these days?). With search, pull up your contact's info based on any of the following search criteria:

  • First Name
  • Last Name
  • Email address
  • Company name
  • Dialpad phone number (if they have one)
  • Forwarding number (like their cell) 

If you're searching by name, the contact will either need to be a member of your team, a previously saved contact, or a synced contact.


In the case of duplicate names, hover over the Contact icon to view associated information like:

  • Job description
  • Company name
  • Email address

Call from Chat

Started a chat but need to switch over to the phone? No problem. Just click the phone icon in your chat window to initiate a new call with your contact. 

Even while you're on a call, you'll still be able to continue to message back and forth by selecting View Conversation on your active call screen. 

Dialpad Tip: Did you know that you can switch calls from your laptop to your cell?


What's Next?