Failover Numbers

By adding a failover number, callers can still access your business' lines and/or team members in the rare case of a Dialpad outage. 

Calls to individual lines will be forwarded to the last forwarding number added to the user's account.

Let's go over the details. 

Add a Failover Number

Users can add a failover number by making sure they add a forwarding number to their account. Dialpad will automatically use the last added forwarding number as failover number.

Administrators can add a failover number for the following shared lines:

  • Main Line
  • Departments
  • Call Center

To add a failover number, head to your Admin Settings at Dialpad.com

  1. Navigate to Office Settings
  2. Select Failover Settings
  3. Select Action beside the desired Department, Call Center or Mainline
  4. Select Configure
  5. Enter the desired failover number
  6. Choose to send to voicemail or not
    • Enter the desired voicemail message, if sending to voicemail
  7. Select Save

Once you add the number and confirm that it's been verified, calls will be routed to that number if an outage occurs.

Keep in mind that since we call out to verify, you won't be able to add this number if an outage is occurring. 

Test your Failover number

The Failover test simulates a complete outage, across a given office.

To minimize the impact on your business activity, we strongly recommend performing failover tests  outside of business hours, and only for limited periods of time.

To perform a failover test, head to your Admin Settings at Dialpad.com

  1. Navigate to Office Settings
  2. Select Failover Settings
  3. Select Action beside the desired Department, Call Center or Mainline 
  4. Select Test
  5. Select Start Test

Remove a Failover Number

To remove a failover number, head to your Admin Settings at Dialpad.com

  1. Navigate to Office Settings
  2. Select Failover Settings
  3. Select Action beside the desired Department, Call Center or Mainline
  4. Select Remove

remove_failover.png

 

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