Add a Failover Number

By adding a failover number, callers can still access your business' lines and/or team members in the rare case of a Dialpad outage. 

Users can add a failover number by making sure they add a forwarding number to their account. Dialpad will automatically use the last added forwarding number as failover number.

Administrators can add a failover number for the following shared lines:

  • Main Line
  • Departments
  • Call Center

Simply navigate to your shared lines Advanced Settings > Department Failover Number to add a non-Dialpad number to be used in the event of an outage. 

Once you add the number and confirm that it's been verified, calls will be routed to that number if an outage occurs.

Keep in mind that since we call out to verify, you won't be able to add this number if there currently is an outage occurring. 

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