What settings do I manage in Dialpad vs Dialpad UberConference?
Both Dialpad and Dialpad UberConference allow you to access and manage personal and team settings for Dialpad UberConference.
I synced my team but I didn't see my Dialpad UberConference license count change — why?
Integrating UberConference with Dialpad won't affect your Dialpad UberConference license count on your Admin page.
This license count only changes when you purchase or assign UberConference Business licenses.
Does this integration work with international Offices?
Currently, Dialpad UberConference's integration in Dialpad is available in the United States and Canada only.
We do, however, have international conference numbers available for UberConference Business customers as a standalone product. Contact our Sales Team to learn more.
Why can't I access the integration?
If you're a legacy flex license plan, you won't be able to utilize the integration until you transition to current license billing. To make this transition, reach out to our Support Team.
Can I link a different Dialpad UberConference account to my Dialpad account?
Absolutely! Just reach out to our Support Team with the account that you'd like to link.
Can I transfer an active call from Dialpad to Dialpad UberConference?
Yes, but you'll have to dial into your conference again (since the call has been transferred to that line). Just search for your Dialpad UberConference within your transfer screen to complete the action.
If I dial a Dialpad UberConference number from my Dialpad dialer, will it launch the Dialpad UberConference window?
No, you'll only see the launched Dialpad UberConference window if you join via the meeting card or your profile drop-down.
Will I have to be logged into Dialpad UberConference before I can launch through Dialpad?
Nope! We'll take care of that behind the scenes via login token.
Where is my audio controlled: in Dialpad or Dialpad UberConference?
Dialpad UberConference will inherit whatever audio settings you're using in Dialpad. Once you're in your active conference, however, you can adjust your settings via your active conference screen.
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