Extension dialing is an Enterprise feature.
Assign an extension number to your team members for quick dialing on Obihai and SIP phones. Before adding extensions, keep the following in mind:
- Extensions are configured on a Company level (meaning it applies to all Offices)
- Extensions will only work between team members within the same Company
- Extensions currently only work with Obihai and SIP Phones Extensions can be 4 or 5 digits long, but 5 is the default You can add extensions to completely new users, or to your existing team members.
Add Extensions to New Users
Company/Office Admin sends their sales rep a CSV file with the following fields filled out:
email first_name last_name extension
Add Extensions to Existing Users
Company/Office Admin emails sales rep directly with the above-mentioned info.
Once extensions have been assigned, your team members will see their extension number appear under Dialpad.com>Your Profile>Extension.
Have more questions? Check out our FAQ.