Extension dialing is available on Enterprise plans.
User extensions not only allow your internal team a quick way to dial out to each other but can also be used as a quick way to route callers to your team via the dial by extension directory on your Main Line, Department, or Call Queue.
Before adding user extensions, make sure you note:
- Extensions are configured on a Company level (applies to all Offices)
- Extensions only work between team members within the same Company
- Extensions can be 4 or 5 digits long, but 5 is the default (contact support to change)
You can add extensions to new and existing team members as well as edit a previously assigned extension. Let's take a closer look at the steps required for each option.
Add an Extension
To add a user extension, navigate to your Team page to find the user or users you want to add extensions to. From here, select Add Extension to type in the 4 or 5 digit extension.
Edit an Extension
To edit an existing extension, just navigate back to your Team page and select Edit Extension from the user's drop-down menu. You'll also be able to remove the extension from this window.
Have more questions about extensions? Take a look at our FAQ page.