Add, Edit and Remove Extensions

User extensions not only allow your internal team a quick way to dial out to each other but can also be used as a quick way to route callers to your team via the dial-by extension directory on your Main Line, Department, or Call Center. 

Let's take a closer look at the steps required for each option.

Who can use this feature?

Extension dialing is available on Enterprise plans. 

You can add extensions to new and existing team members as well as edit a previously assigned extension.

Before adding user extensions, make sure to note:

• Extensions are configured on a Company level (applies to all Offices)
• Extensions only work between team members within the same Company
• Extensions can be 4 or 5 digits long, but 5 is the default (contact support to change)

Add an Extension

To add an extension, head to your Admin Settings at Dialpad.com

1. Navigate to Office Settings
2. Select Users
3. Choose the desired team member and click Options to access the drop-down menu
4. Select Calling
5. Select Add Extension
6. Enter a 5 digit extension number
7. Select Save 

Edit or Remove an Extension

To edit or remove an extension, head to your Admin Settings at Dialpad.com

1. Navigate to Office Settings
2. Select Users
3. Choose the desired team member and click Options to access the drop-down menu
4. Select Calling
   1. Enter a new extension
   2. Or, select Remove Extension to discard the existing extension

Add a Shared Line Extension

To add an extension for a shared line, head to your Admin Settings at Dialpad.com

1. Navigate to a Shared Line  
2. Select Options
3. Click Add Extension alongside a number (you're only able to do this if the Shared Line has a number assigned to it first)
4. Enter a 5-digit extension, then select Save

Change or Remove a Shared Line Extension

To change or remove an extension for a shared line, head to your Admin Settings at Dialpad.com

1. Navigate to a Shared Line
2. Select Options > Edit Extension alongside a number
3. Enter a different 5-digit extension
   1. Select Save
   2. Or, select Remove Extension to remove it

Have more questions about extensions? Take a look at our FAQ page.