Add Post Wrap-Up Time

Need to give your Agents some breathing room between calls? Call Center Admins can adjust how much time Agents have in between receiving a new call. Here's how:

  1. Navigate to the Advanced Settings of your Call Center
  2. Check the option to Include a Post Wrap-Up Time
  3. Choose from one of the pre-populated time allowances 

Once this is enabled your Agents will see a banner displayed on their desktop app that counts down their wrap-up time and includes an option to dismiss this early.