Need to give your Agents some breathing room between calls? Call Queue Admins can adjust how much time Agents have in between receiving a new call. Here's how:
- Navigate to the Advanced Settings of your Call Queue
- Check the option to Include a Post Wrap-Up Time
- Choose from one of the pre-populated time allowances
Once this is enabled your Agents will see a banner displayed on their desktop app that counts down their wrap-up time and includes an option to dismiss this early.