Need to give your Agents some breathing room between calls? Call Center Admins can adjust how much time Agents have in between receiving a new call. Here's how:
- Navigate to the Advanced Settings of your Call Center
- Check the option to Include a Post Wrap-Up Time
- Choose from one of the pre-populated time allowances
Once this is enabled your Agents will see a banner displayed on their desktop app that counts down their wrap-up time and includes an option to dismiss this early. The wrap-up time will apply to agents for inbound and outbound calls who are set to "Available". If your agent is set to "Off Duty" when an outbound call has placed the wrap-up time will not apply.