Switch a Call Between Devices

Dialpad lets you switch a call between devices, all without missing a word. Take a conversation from device-to-device at any time.

Let's take a look at how to switch a call between devices in Dialpad.

Switch to Desktop App

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Identify the active call in your desktop app, then select Switch Call to This Device.

Call controls appear in the desktop app as soon as the call successfully switches over.

Immediately continue the conversation without the caller knowing a switch occurred.

Switch to Mobile App

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Identify the active call in your mobile app, then select Switch to This Device.

Call controls appear in the mobile app as soon as the call successfully switches over (as seen in the third screenshot). If HD calling is turned off, you'll complete the switch by first calling your Dialpad number from the Android or iOS dialer (as seen in the fourth screenshot). It will display your own name in the dialer, but you're still speaking to the same caller.

Immediately continue the conversation without the caller knowing a switch occurred.

Visit these Help Center articles to learn more about using the Android and iOS apps.

Switch to Desk Phone

Switch an active call to your Obihai and SIP devices. Let's take a look at the steps for each.

Obihai Devices

  1. On your Obihai device, press Take Call
    1. If you're using an Obi300 adapter, pick up the handset and dial your 10 digit Dialpad number (you'll hear ringing twice before the call switches)
  2. Active call is now being handled on your Obihai device

SIP Devices 

  1. Dial your Dialpad personal number (area code included) on your SIP device
  2. Active call is now being handled on your SIP device

To move the call back to the desktop, open your desktop app and click on your caller's name under Active Calls. On the screen that appears, click Switch Call to this Device.

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