Setting business hours for your shared lines is available on Standard plans and above.
Just like your business, you can set business hours for your Main Line, Departments, and Call Queues. Just make sure you're either a Dialpad Admin or a Department/Call Queue Admin before following these steps:
- Navigate to your Main Line, Department, or Call Queue page
- Select Business Hours & Call Handling to expand your menu
- Decide between 24/7 or specific hours
If you end up selecting specific hours, make sure:
- Open and closed hours are selected for each weekday/weekend
- The correct time zone is selected
Now that you've set business hours, next up is deciding how calls are handled when your business is open vs when it's closed.