Set Business Hours

Dialpad lets you set business hours for your Main Line, Departments, and Call Centers in addition to Personal Working Hours. You just need to be an Admin, and then you're ready to set normal or split business hours.

Let's take a look at how to set business hours in Dialpad.

Who can use this feature?

Setting business hours for your shared lines is available to Dialpad Talk, Sell, and Contact Center customers on all plans.

Set Normal Business Hours

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From Dialpad.com, navigate to Admin Settings and choose the Main Line, Department, or Call Center that you'd like to set business hours for.

Select Business Hours & Call HandlingBusiness Hours > Edit Hours.

You'll get to choose the hours during which Operators or Agents will receive calls. Set an opening time, a closing time, and any days that you're closed completely.

Set Split Business Hours

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From Dialpad.com, navigate to Admin Settings and choose the Main Line, Department, or Call Center that you'd like to set business hours for.

Select Business Hours & Call HandlingBusiness Hours > Edit Hours.

You'll get to choose the hours during which Operators or Agents will receive calls. Set an opening time and a closing time. It'll serve as your first period of availability.

Select Add Hours on a specific day to designate another period of availability.

Each day can include up to four unique periods of availability, and they can be applied to multiple days or tailored for different days based on your needs.

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