Just like your business, you can set business hours for your Main Line, Departments, and Call Centers. Just make sure you're either a Dialpad Admin or a Department/Call Center Admin before following these steps:
- Navigate to your Main Line, Department, or Call Center page
- Select Business Hours & Call Handling to expand your menu
- Decide between 24/7 or specific hours
If you end up selecting specific hours, make sure:
- Open and closed hours are selected for each weekday/weekend
- The correct time zone is selected
Now that you've set business hours, next up is deciding how calls are handled when your business is open vs when it's closed.