WFM Integrations

Dialpad WFM integrates seamlessly with your existing customer service platforms to collect contact data and build accurate forecasts. We currently supports nine CRM platforms, with additional integrations continually being developed. Supported plat...

Dialpad WFM's Intercom integration seamlessly pulls historical data from Intercom to provide valuable insights within your Dialpad WFM dashboard. Once connected, you can: View Actual Ticket Count: Accurately track the number of tickets handled ...

Use Dialpad WFM’s Zendesk integration to seamlessly connect your ticketing system with your workforce management platform, unlocking several key benefits: Real-Time Ticket Visibility: View live ticket counts from Zendesk directly within Dialpad W...

Dialpad WFM's Kustomer integration seamlessly pulls historical data from Kustomer to provide valuable insights within your Dialpad WFM dashboard. Connecting Dialpad WFM and Kustomer is a 2-step process. First, you’ll need to create a Kustomer API k...

Dialpad WFM's Aircall integration seamlessly pulls historical data from Aircall to provide valuable insights within your Dialpad WFM dashboard. Once connected, you can: View Actual Ticket Count: Accurately track the number of tickets handled th...

Dialpad WFM's Dixa integration seamlessly pulls historical data from Dixa to provide valuable insights within your Dialpad WFM dashboard. Connecting Dialpad and Dixa is a 2-step process. First, you’ll need to create a Dixa API key, and then you’ll ...

Dialpad WFM's Talkdesk integration seamlessly pulls historical data from Talkdesk to provide valuable insights within your Dialpad WFM dashboard. Connecting Dialpad and Talkdesk is a 2-step process. First, you’ll need to create a Talkdesk OAuth cli...

Dialpad WFM connects with over 50 different HRIS and calendar clients using iCal links. An iCal link is a URL that allows one application to view and display calendar data from another application. iCal stands for iCalendar, a computer file format ...

By syncing your team's time off into the schedule, you can: Get full visibility over your agent's time Automatically plan around your agent's planned time off and absences Monitor shrinkage Create accurate timesheets for all your agent'...

When working with freelancers, we recommend creating a new calendar to add to Dialpad WFM. This will help you track the time off of agents who aren't permanent members of your team. Let’s dive into the details. Who can use this Dialpad WFM is ...

Having trouble syncing your HiBob time off with Dialpad WFM? Here are three things to check within your HiBob account. Who can use this Dialpad WFM is available to all Dialpad users. Contact your Customer Success Manager to discuss adding Dial...

Dialpad WFM integrates seamlessly with Google Calendar, simplifying schedule management by syncing shifts and activities directly to your calendar. Any updates or new schedules in Dialpad WFM are instantly reflected in Google Calendar, so your team ...

If your team uses Calendly to allow customers or prospects to book time with you directly, you can control your availability using your Dialpad WFM schedule. Make sure to integrate your Google Calendar before connecting to Calendly. Who can use ...

Sync Dialpad WFM with iCal to add your schedule to your work calendar for colleague visibility, or to your personal calendar for easier planning. Who can use this This feature is only available for WFM agents. If you use Google Calendar, ...

Get reminders when it’s time to start or end your shift, changes tasks, or take a break. Connect Slack with Dialpad WFM to sync your status with your current activity and schedule. Let’s dive into the details. Who can use this Dialpad WFM is a...

If you’re managing freelance or temporary agents who aren't in your HR system, it's helpful to set up a dedicated calendar for them in Dialpad WFM to streamline scheduling and visibility. Let’s go over how to do this with an Outlook calendar. W...

The Dialpad WFM API enables you to export scheduling and workforce data directly into analytics tools, allowing seamless integration with other data sources for in-depth reporting. You can automate timesheet exports to your billing system, making it...