--- title: "WFM + Google Calendar" slug: "wfm-google-calendar" updated: 2025-10-24T09:03:45Z published: 2025-10-24T09:03:45Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # WFM + Google Calendar Dialpad WFM integrates seamlessly with Google Calendar, simplifying schedule management by syncing shifts and activities directly to your calendar. Any updates or new schedules in Dialpad WFM are instantly reflected in Google Calendar, so your team stays up-to-date. You can also configure activity availability settings to sync smoothly with other booking tools like Calendly and HubSpot, ensuring your scheduling flows effortlessly across platforms. Let’s dive into the details. > [!NOTE] > Who can use this > > Dialpad WFM is available to all Dialpad users, and as a stand alone product. > > Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan. ## Connect to Google Calendar To connect WFM with your Google Calendar, head to **Dialpad WFM.** 1. Select your avatar 2. Select **Connect to Google Calendar** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/connect-google-calendar.png) 3. Select **Allow** to grant permission for Dialpad WFM to connect to Google Calendar ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/google-authentication.png) Then, wait for 2-5 minutes for Dialpad WFM to appear under the **My Calendars** in Google Calendar as well as your WFM schedule. > [!NOTE] > Note > > Please note that due to the recent [Surfboard-Dialpad merger](https://www.dialpad.com/blog/dialpad-acquires-surfboard/), Google Marketplace hasn't yet updated our logos. You'll still see Surfboard branding across our Google Calendar integration, but rest assured it is fully powered by Dialpad WFM. > [!WARNING] > Tips > > A few reasons why you may not see the **Connect Google Calendar**option: > > 1. Your company may not have enabled this integration. Please contact your Account Admin. > 2. We may need to reset your account if you have recently disconnected your Dialpad WFM from your Google Calendar. Please contact our [Customer Care team](https://dialpad.com/contact-support). ## Set free or busy in Google Calendar From Google Calendar, admins can set activities as free or busy on the schedule, with all activities and breaks set to busy by default. To manage your availability, head to **Dialpad WFM.** 1. Navigate to **Schedule** 2. Select **Activities** 3. Select an Activity 4. Select **Edit activity** 5. Navigate to Google Calendar visibility 1. Choose **Busy** or **Free** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/google-calendar-activity.png) 6. Select **Save** ## Sync schedules with Google Calendars Set up an automated sync for meetings and schedules between Google Calendars and WFM. To manage which schedule and events to sync, navigate to **Dialpad WFM Settings**. 1. Go to **Integrations** 2. Select **Communication** 3. Select **Google Calendar** ![Dialpad WFM interface showing Google Calendar integration for schedule notifications.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/google-calendar(1).png) 4. Toggle on **Push WFM schedule to primary calendar** 1. Choose which WFM events you want to sync to your primary Google Calendar 1. Select **Shifts** to sync the working hours per day. 2. Select **Activities** to sync the different tasks (activities) and not the working hours. 3. Select **Shifts and activities** to sync both shifts and activities. 5. Toggle on **Pull calendar events into WFM schedule** 1. Choose which calendar events you want to sync to your WFM schedule ![Settings for syncing WFM schedules with Google Calendar, including event options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/google-calendar(2)(1).png) 1. Select **All calendar events** if you want all calendar events to be pulled into WFM 2. Select **Specific events** if you only want events containing a specific keyword to be pulled into WFM 6. Select **Save** > [!NOTE] > Notes > > Only 1 keyword is allowed. > > Adding or removing a keyword will filter future events, but past events pulled from Google Calendar won’t change. ## Disconnect Google Calendar To disconnect the Google Calendar integration, head to your Chrome browser. 1. Select your avatar 2. Select **Manage your Google account** 3. Select **Data and privacy** 4. Navigate to **Data from apps and services that you use** 5. Select **Third-party apps and services** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/3rd-party-apps-services.png) 6. Select Dialpad WFM 7. Select **See details** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/google-3rd-party-apps.png) 8. Select **Remove access** That’s it! Dialpad WFM will be disconnected from your Google calendar and your schedule will no longer sync ## Frequently asked questions ### I’ve added a calendar event, but it’s not visible in WFM? - [ ] Check that the agent has Google Calendar integrated. You can see this by visiting the **Agent** page and viewing the **Integrations** column. - [ ] Check the settings for Google Calendar by going to **Settings** and then selecting **Communication**. To sync events, the ‘Pull calendar events into WFM schedule’ setting needs to be enabled. ![Settings for syncing WFM schedules with Google Calendar, including event options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/google-calendar(2)(1).png) - [ ] If this is enabled, check the settings for this feature: - [ ] If you have **specific events** enabled, check that the event includes at least one of the specified keywords. If it does not, either add the keyword to the form here, or add one of the existing keywords to the event. - [ ] If you have**all calendar events** enabled, this should pull in every event. If this is missing, please contact Customer Care via Live Chat. ### How can I let other people view my schedule in my calendar? Share the link to your calendar to let others in your company view your Dialpad WFM schedule, To get a link for your schedule, head to Google Calendar. 1. Select the three dots next to your Dialpad WFM calendar 2. Select **Settings and sharing** 3. Select the checkbox under **Access permissions for events** to make this available for Dialpad WFM 1. Choose to **See all event details** or **See only free/busy** 4. Select **Get sharable link** That’s it! Copy the link and share it with your team. ### How is availability (busy/free) displayed for shifts? - **Busy**: Scheduled activity will show as **unavailable**. - **Free**: Scheduled activity will show as **available**. ### Can I configure settings or keywords by individual agent? No. ### Why are there still events in my calendar after I disconnected WFM? When you disconnect Dialpad WFM, it stops updating your Google Calendar. Events added before the disconnect stay where they are—you’ll need to delete them manually if you don’t want them anymore. If you want all existing events to be deleted, you’ll need to reconnect WFM to your Google Calendar and ask our Customer Care team to delete them for you. We can only do this if there is an active connection, we’ll disconnect it for you afterwards.