---
title: "WFM + Calendly"
slug: "wfm-calendly"
description: "Sync your Dialpad WFM schedule with Calendly to manage availability seamlessly. "
updated: 2025-02-19T04:13:51Z
published: 2025-02-19T04:13:51Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WFM + Calendly

If your team uses Calendly to allow customers or prospects to book time with you directly, you can control your availability using your Dialpad WFM schedule.

Make sure to integrate your Google Calendar before connecting to Calendly.

> [!NOTE]
> Who can use this
> 
> Dialpad WFM is available to all Dialpad users.
> 
> Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.

## Sync Calendar to Calendly

To sync your calendar, log into **Calendly**.

1. Select your avatar on the top right
2. Select **Calendar sync**
3. Navigate to **Configuration** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/calendly-configuration(2).png)
  1. Set **Check for conflicts** to Primary calendar and Dialpad WFM calendar
  2. Set **Add to calendar** to Primary calendar

Your availability will be based on your Dialpad WFM schedule, and any meetings booked will be added to both your primary calendar and Dialpad WFM schedule.

> [!NOTE]
> Note
> 
> When meetings are booked, they’ll show up in both your Google Calendar and Dialpad WFM schedule. Simply click the meeting link in your schedule to join. If you're using the Dialpad WFM for Slack app, you'll also receive notifications during your shift.

## Time off keywords

Use time off keywords to match and sync calendar events when adding or editing a calendar.

To add or edit time off keywords, navigate to Dialpad WFM settings.

1. Select **Time off** ![Dashboard showing time off status for teams with sync details and settings option.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/time-off-page(1).png)
  1. Choose the calendar, or, select **+ Connect Calendar** to add a new calendar
2. Navigate to **Keywords**
  1. To add a keyword, enter the keyword in the text box
  2. To remove a keyword, select the **x** icon beside it
3. Select **Save**

> [!NOTE]
> Notes
> 
> If you remove a keyword, any past or future events associated with it will be removed during the next calendar sync.
> 
> 
> 
> If you add a keyword, any matching past events will be added during the next sync.

### Recommended keywords

We recommend adding these keywords to help Dialpad WFM identify time-off events:

- time off
- holiday
- vacation
- absences
- away
- leave
- absence
- appointment
- OOO
- substitute day
- sickness
- sick
- maternity
- paternity
- jury
- floater day
- substitute
- not available
- vacaciones
- urlaub

> [!WARNING]
> Tip
> 
> Add as many keywords as you need—there’s no limit!

## Frequently asked questions

### When will I show as available to customers?

You’ll appear as available in Calendly during designated free time in your schedule or when there’s unplanned time within a shift. You’ll show as unavailable outside of your scheduled shift hours or during 'busy' events.

### Will customers be able to book a meeting with me outside of hours?

No, Dialpad WFM adds out-of-hours events to your calendar, so time outside of your scheduled shifts will appear as unavailable in Calendly.

### What happens if time off is booked during an available slot?

Dialpad WFM will update your Google Calendar with your new availability, which will then reflect in Calendly. Dialpad WFM will also update accordingly.

### What happens if time off is booked over a booked Calendly meeting?

Dialpad WFM will update your availability in Google Calendar, but it won’t automatically decline or reassign existing meetings. You’ll need to manually reassign events to avoid missing customer meetings.

### What happens if I invite additional agents to a meeting?

If an agent with a Google Calendar integration is added to a meeting, it automatically appear in their Dialpad WFM schedule, including for cover agents or substitutes.

### What happens if an existing shift with an available slot is deleted?

Dialpad WFM will update your Google Calendar with your new availability, which will then sync with Calendly.

### What happens if an existing shift with a booked Calendly event is deleted?

Dialpad WFM will update your Google Calendar, but it won’t cancel or reassign Calendly meetings. Be sure to reassign them as needed.

## Related

- [Time Off Integration FAQs](/time-off-integration-faqs.md)
- [WFM Scheduling ](/wfm-scheduling.md)