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The backstory
We’re early AIadopters. In 2018, we acquired TalkIQ with over four years of experience developing AItechnologies. Then we built the first AI-powered customer communications platform and committed to non-stop innovation. Now AIis baked into our product portfolio, and we’re more dedicated than ever to pushing the limits of what’s possible.
The problem
We’ve finally arrived at a time when everyone is shouting AIfrom the rooftops—at the same time—which can be noisy and confusing.
The solution
To more intuitively convey what our products do, we’re dropping the word AIfrom our core product portfolio (we won’t be removing “AI” from the names of our AI-powered features like AIRecaps, AIScorecards, AICSAT, etc.). Our goal is to focus more on WHAT our products do for our customers instead of HOW they do it.
The result
Starting now, you’ll begin to see the following changes to our naming convention on our website, in emAIls or social media copy, and within each product user interface:
NEW: Dialpad Connect (formerly Dialpad AIVoice)
An all-in-one customer communication platform with AIthat takes notes, delivers insights, and helps your team stay productive.
NEW: Dialpad Support (formerly Dialpad AIContact Center)
Cloud-based support and contact center solution with AIthat helps expedite onboarding, simplify coaching, and delight customers.
NEW: Dialpad Sell (formerly Dialpad AISales)
Cloud-based sales outreach solution with AIthat automates playbooks, gives in-call coaching, and helps your team win.
The future
This minor brand update is intended to crystallize our messaging, more intuitively convey what our products do for our customers, and help us stand out in a space where everyone is clAIming to have mastered the art of AI.
As always, we’ll continue to invest heavily in AIand design products that enable our customers to do their best work and deliver delight.
Any questions? Reach out to our Sales or Customer Care team for answers.