---
title: "Voicemail Transcription FAQ"
slug: "voicemail-transcription-faq"
description: "Here are the answers to Voicemail Transcriptions' frequently asked questions. "
tags: ["voicemail transcription", "inbox", "transcription", "voicemail", "voicemail notification"]
updated: 2023-05-31T13:34:13Z
published: 2023-05-31T13:34:13Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail Transcription FAQ

### **Can I receive an email with my transcription?**

Yes, an email is sent for individual users.

### **How long is my transcription saved/stored/retained?**

Voicemails are stored in our system for as long as you keep it. Once deleted, voicemail recordings and transcriptions are removed.

### **What happens if I delete my Voicemail? Is the transcription kept?**

Deleting the voicemail removes the transcription.

### **Can I search for voicemail transcriptions on the Dialpad desktop app?**

Yes, these are viewable under the Messages and Transcripts sections of our search tool.

### **How do I access my voicemail transcription on Dialpad mobile?**

Go to Home Screen → Recents → Voicemails.

Additionally you can search using our search bar. Currently these show up under “history.”

### **How does VM transcription work with Departments or Call Centers?**

All Departments, Main Lines and Call Centers have the ability to include a voicemail. These can be accessed directly under the Voicemails tab. Note that once a voicemail is read by an agent or operator of the group, this will be marked READ for all users.

### **What languages are supported for voicemail transcription?**

Voicemails are transcribed in any supported language International IVR Greeting Language listed [here](/v1/docs/ivr-and-voicemail-language). Follow the steps for Individual Users or Shared Lines depending on which line you're trying to set up. Defaults are set to the Office default language.

## Related

- [Using Conversation History](/using-conversation-history.md)
- [Voicemail Issues](/voicemail-issues.md)
- [Manage Your Voicemail](/manage-your-voicemail.md)
- [Set Call Routing Rules for Departments](/set-call-routing-rules-for-departments.md)