---
title: "Voicemail Issues"
slug: "voicemail-issues"
updated: 2024-02-13T20:44:27Z
published: 2024-02-13T20:44:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail Issues

Are you finding some calls go straight to voicemail, or perhaps to your personal device?

Let's take a look at some common voicemail issues.

## Calls arrive on a personal device's voicemail

With our [forwarding prompt](/v1/docs/add-a-forwarding-prompt), you can push Dialpad calls back to your Dialpad voicemail instead of your personal device.

Contact our [Support Team](https://dialpad.com/contact-support) to adjust your device's waiting duration if you don't want to enable a forwarding prompt.

## Calls go straight to voicemail

If two calls come in at **exactly** the same time one call will ring out to the user or operator, and the other call will go straight to voicemail.

## Voicemail notification isn't working

We will not send a voicemail email notification if there is no audio data, if the transcription is less than 6 characters, or if the voicemail is 5 seconds or shorter.

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