---
title: "Voicemail for Desk Phones"
slug: "voicemail-for-desk-phones"
updated: 2025-11-26T23:59:32Z
published: 2025-11-26T23:59:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail

Voicemails enable callers to leave a message with you or your department/contact center when you are unavailable to take the call. Voicemails can be accessed and listened to directly on your desk phone. You are also notified on your desk phone when you have pending voicemails in your voicemail inbox.

## Voicemail indicator

When you receive a voicemail on your desk phone, the voicemail indicator (VMI) light on your phone blinks to show that the message is in your voicemail inbox and hasn’t been listened to.

> [!NOTE]
> Note
> 
> This feature is available on all phone models supported by Dialpad.

## Accessing voicemails

You can access new and archived voicemail messages on these desk phone models:

****Yealink T series models****

To listen to your voicemail on your desk phone:

1. On your desk phone, press the **Voicemail** button or dial your phone number
2. Enter your [User & Voicemail PIN](https://help.dialpad.com/docs/your-dialpad-profile#user-voicemail-pin)
3. Listen to the options and select your desired option
4. When you’re finished, press **End Call** or hang up the phone receiver

****Poly VVX Obi series models****

To listen to voicemail on your desk phone:

1. On your desk phone, press the **Voicemail** button or dial your phone number
2. Enter your [User & Voicemail PIN](https://help.dialpad.com/docs/your-dialpad-profile#user-voicemail-pin)
3. Listen to the options and select your desired option
4. When you’re finished, hang up the phone receiver

****Poly UCS Edge E series models****

To listen to voicemail on your desk phone:

1. Press the **Home** button
2. Select **Messages** or press **3**
3. Enter your [User & Voicemail PIN](https://help.dialpad.com/docs/your-dialpad-profile#user-voicemail-pin)
4. Listen to the options and select your desired option
5. When you’re finished, hang up the phone receiver

## Department Voicemails

For more information about accessing department voicemails, check out [this Help Center article](/v1/docs/department-voicemail-access).